Required Skills & Experience
- Demonstrated experience in guard force management, physical security operations, quality assurance, or operational auditing.
- Experience conducting operational or security audits and identifying gaps in performance, procedures, documentation, or compliance.
- Ability to objectively assess performance and manage corrective actions through verified closure.
- Strong incident documentation, data analysis, and reporting skills.
- Experience developing or monitoring operational KPIs, performance metrics, dashboards, or similar reporting mechanisms.
- Ability to analyze incident and audit trends to identify recurring issues and underlying root causes.
- Ability to establish accountability while maintaining productive working relationships with guard personnel, security leadership, and other stakeholders.
- Ability to develop practical processes, work onsite daily, collaborate across multiple teams, and clearly communicate progress, risks, issues, and decisions.
Nice to Have Skills & Experience
- Experience supporting large-scale data centers, critical infrastructure, or similarly complex operating environments.
- Experience managing or providing program oversight for a third-party contract security/guard force provider.
- Experience developing audit tools, incident trend reports, corrective action registers, and performance dashboards.
- Experience with root-cause analysis and structured corrective action methodologies.
- Experience evaluating guard-force performance against post orders, training requirements, operating procedures, or contractual service expectations.
- Experience standardizing security quality-assurance or performance-management practices across multiple locations.
Job Description
The Security Program Management Lead will establish an auditing strategy, manage the Quality Incident Reporting (QIR) process, and develop measurable indicators of guard program performance. This role will work closely with guard leadership and site stakeholders to identify execution gaps, drive corrective actions, and strengthen service consistency. The successful candidate will maintain a regular field presence and use observations, incident trends, and performance data to improve the overall guard program. This is a hands-on role requiring daily onsite attendance. The successful candidate will develop processes, work alongside frontline teams, and verify execution in the field while collaborating with project leads and relevant stakeholders. This is a temporary position supporting security operations.
Responsibilities
- Develop and implement a risk-based auditing strategy covering guard duties, post orders, training, documentation, and adherence to security procedures.
- Establish audit schedules, assessment criteria, reporting methods, and corrective action tracking.
- Conduct onsite audits and observations across relevant posts, shifts, and security activities.
- Manage the Quality Incident Reporting (QIR) lifecycle, including intake, documentation quality, classification, assignment, investigation coordination, corrective actions, and verified closure.
- Analyze recurring quality incidents and audit findings to identify root causes and systemic improvement opportunities.
- Define measurable guard program metrics with clear calculation methods, data sources, ownership, and reporting frequencies.
- Establish performance baselines and recommend performance targets to security leadership.
- Coordinate corrective actions with guard leadership, site security teams, implementation teams, and other relevant stakeholders.
- Validate that corrective actions effectively resolve underlying issues.
- Provide regular updates covering audit results, QIR status, performance trends, corrective actions, and outstanding issues.
- Develop and maintain a documented guard program audit strategy and supporting assessment tools.
- Develop and maintain QIR workflows and corrective action tracking.
- Build performance dashboards covering key measures such as audit compliance, training completion, incident recurrence, and corrective action closure.
- Develop prioritized improvement plans and establish clear ownership for ongoing reporting and performance management.
- Complete an organized handoff of approved documentation, open actions, performance measures, and ongoing ownership at the conclusion of the assignment.