Archived listing. The details below describe a past opening.
Required Skills & Experience
2+ years of experience in customer service, claims administration, account coordination, property management, billing, or a related field. Strong organizational skills with the ability to manage multiple priorities simultaneously. Excellent verbal and written communication skills. Strong attention to detail and problem-solving abilities. Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word. Ability to maintain professionalism when handling sensitive customer situations and disputes
Nice to Have Skills & Experience
Experience in property management, insurance claims, relocation services, or financial administration. Experience with CRM, claims management, or case management software. Background in accounts receivable, billing, collections, or payment reconciliation.
Job Description
Insight Global is seeking a detail-oriented and customer-focused Security Deposit & Claims Coordinator to manage and resolve security deposit, billing, and damage-related claims on behalf of clients and policyholders. This role is responsible for maintaining accurate records, coordinating with landlords, insurance partners, and customers, and ensuring timely resolution of financial disputes. The ideal candidate is highly organized, enjoys problem-solving, and possesses strong communication and administrative skills.
Key Responsibilities
Manage a portfolio of claims and deposit-related files from initiation through resolution. Track assigned cases and ensure all required tasks are completed within established timelines. Maintain accurate documentation of verbal and written communications with customers, landlords, insurance representatives, and other stakeholders. Organize and maintain electronic records to ensure file accuracy and completeness. Coordinate the collection and processing of security deposits following move-outs. Review and distribute deposit refunds to customers and insurance carriers as appropriate. Act as an advocate for customers by assisting with disputes related to security deposit deductions and damage assessments. Conduct file audits to verify billing accuracy, payment processing, and financial reconciliation. Research and resolve billing discrepancies, overpayments, and payment recovery issues. Process account adjustments, credits, and balance corrections as needed. Communicate damage-related charges and assist customers in understanding and disputing fees when warranted. Collect outstanding balances related to damages, unpaid charges, or deposits. Support ongoing operational processes and provide assistance across the claims and security deposit management function.
Compensation:
$18.50/hr Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k)-retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.