Required Skills & Experience
Strong (~5+ years) hands-on Infor WFM / Workbrain experience Deep Time & Attendance experience Strong understanding of Calc Groups / Calculation Groups Strong payroll configuration experience Experience building, deconstructing, and troubleshooting complex pay rules Groovy scripting / technical scripting capability Ability to translate Payroll/HR/business rules into technical WFM configurations Strong troubleshooting and production/support experience Technical enough to independently configure/customize WFM, while understanding the functional/business side Strong communication skills and ability to work directly with Payroll/business users
Nice to Have Skills & Experience
Multi-View Scheduler (MVS) Analytics / dashboards Cognos reporting Accruals and entitlements Master Rotations, shifts, teams, eligibility/callout rules WFM integrations and payroll exports UAT / go-live / post-go-live stabilization experience Healthcare / large health system experience Union/CBA and complex pay-rule environments Infor WFM certification
Job Description
Day to Day:
Insight Global is looking for an experienced Infor WFM Technical Analyst to support a large health system in Baltimore, MD. This individual will serve as a key technical resource supporting Infor CloudSuite Workforce Management (WFM), with a focus on Time & Attendance, payroll configuration, Calc Groups, pay rules, and system troubleshooting. This person will partner closely with Payroll and business users to understand complex workforce requirements, translate those needs into WFM configurations, and resolve technical issues. The ideal candidate will be a self-motivated, hands-on resource who can operate independently, think like a consultant, and become a go-to technical resource for the WFM environment.
Key Responsibilities:
Provide ongoing technical support and troubleshooting for Infor CloudSuite WFM Configure, maintain, and troubleshoot Calc Groups, pay rules, payroll configurations, and Time & Attendance functionality Develop and support Groovy scripts and other technical WFM configurations/customizations Translate complex Payroll and business requirements into scalable WFM solutions Partner directly with Payroll, HR, and business users to investigate and resolve system issues Support Multi-View Scheduler (MVS) functionality, including scheduling rules and configurations Troubleshoot complex timecard, payroll, accrual, entitlement, and workforce-management issues Support WFM reporting and analytics, including Cognos reporting where applicable Assist with integrations and data flows between WFM, payroll, and other enterprise systems Analyze existing configurations and determine root causes of production/support issues Participate in knowledge transfer from existing WFM resources and help transition support responsibilities internally Provide proactive, hands-on support in a high-visibility WFM environment