Job Description
Partner with the UX Designer and Lead Developer to deliver new features and enhancements for a customer-facing B2C web application. Translate defined features and requirements into clear user stories and acceptance criteria. Manage and refine stories within Jira throughout the development lifecycle. Work closely with UX and Engineering to clarify requirements and ensure the intended customer experience is reflected in the final product. Support functional testing and validation before features are released. Maintain product requirements, decisions, and long-term documentation in Confluence/Atlassian. Support product roadmapping and longer-term planning through Jira Product Discovery. Review and work from designs and prototypes within Figma. Contribute to initiatives focused on conversion optimization, customer engagement, retention, and re-engagement. Utilize AI-enabled tools such as Claude and Kiro to support product workflows where applicable.
Skills and Requirements
Less than 5 years of experience, ideally 2–5 years across Product Ownership, Product Management, UX/Product Design, or a related digital product role. Hands-on experience supporting a B2C/customer-facing web application. Retail and/or e-commerce experience.
Experience working on digital products focused on at least some combination of:
Conversion rate optimization Customer experience / engagement Retention Re-engagement Experience writing user stories and acceptance criteria. Experience partnering directly with UX/designers and software developers. Experience with Jira and Confluence/Atlassian. Familiarity with Figma and working from UX/UI designs. Experience supporting testing/validation of web features.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.