Job Description
The Quality Assurance Technician is responsible for leading, developing, supporting, and maintaining quality systems and processes that meet company and customer requirements. This role focuses on improving Technical Returns (Digital Appliance) product quality by identifying issues through product inspections, determining root causes, and collaborating with GBM and manufacturers to resolve quality problems effectively.
ROLES AND RESPONSIBILITIES:
- Conduct inspections and testing of finished products.
- Communicate effectively with related departments (Marketing, Logistics, 3PL, etc.) to ensure seamless operations.
- May be required to support other areas of QC operations as business needs arise, including but not limited to damage inspection, rework assistance, and back-office functions such as invoicing, procurement, and inventory management.
- Handle materials weighing up to 200 lbs as needed.
- Provide timely and accurate analysis reports (monthly, weekly, and ad hoc).
Skills and Requirements
Knowledge/Expertise/Experience:
- Minimum 5+ years of experience in Digital Appliance, including product testing, inspections, and audits.
- Strong numerical skills and understanding of statistical analysis.
- Excellent communication and interpersonal skills.
- Teamwork and leadership abilities (positive attitude, supportive of team members, encouraging).
- Strong analytical and reporting skills using Microsoft Office programs.
- Effective planning and problem-solving capabilities.
Education:
- Bachelor’s degree or minimum 5 years of experience in a related field is required Bilingual proficiency in Korean and English (written and verbal) for effective communication with headquarters in Korea.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.