Job Description
Insight Global is seeking a Parts & Supply Chain Coordinator with our client, a leading manufacturer and distributor of industrial precision machining equipment, based in Bedford Heights, OH. This person will manage spare-parts sales, order processing, purchasing, inventory control, and materials coordination for industrial machine-tool customers.
This is a hands-on role requiring strong customer service, attention to detail, and the ability to interpret parts information, drawings, machine records, and bills of materials. The successful candidate will serve as an important link between customers, suppliers, production, service, shipping, and accounting.
Key Responsibilities
- Respond to customer inquiries for repair and replacement parts by phone and email; prepare accurate quotations and follow up to convert opportunities into orders.
- Identify and cross-reference required parts using machine serial numbers, parts lists, assembly drawings, individual drawings, and internal records.
- Process customer sales orders in the ERP/MIS system, issue order acknowledgements, and create related work orders and purchase orders for non-stock or manufactured items.
- Manage purchasing activities, including obtaining supplier quotations, issuing purchase orders, receiving materials in the system, expediting overdue orders, and handling vendor returns.
- Maintain inventory accuracy through stock reports, rolling inventory counts, discrepancy investigation, warehouse-location updates, and replenishment of high-volume spare parts and raw materials.
- Maintain part records, bills of materials, routings, supplier information, customer contacts, machine records, and part-number cross-reference files.
- Coordinate with shop personnel on material availability, tooling, threaded stock, raw bar stock, and work-order requirements.
- Support shipping operations as needed, including preparing bills of lading, arranging LTL freight, coordinating special transportation, monitoring international shipments, and assisting with customs-clearance matters.
- Work closely with service personnel to identify repair parts and prepare quotations and parts lists for major machine repairs.
- Provide occasional back-up support for invoicing, credit-card processing, collections follow-up, and customer account communication.
- Supervise and coordinate the daily priorities of assigned warehouse/shop personnel, review reported time, and provide first-level approval of time-off requests.
- Assist with general facility and operational coordination as required
Skills and Requirements
- 3+ years of experience in industrial parts sales, purchasing, materials management, inside sales, or a related manufacturing/distribution role.
- Ability to read and interpret mechanical drawings, parts lists, bills of materials, and technical documentation.
- ERP experience
- Experience with Encompix
- Experience in machine tools, CNC equipment, industrial machinery, metalworking, MRO parts, or a similar technical environment
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.