Archived listing. The details below describe a past opening.
Required Skills & Experience
· 5+ years of Technical Program Management experience, with at least 5+ years managing Agile programs. · Background leading large-scale, cross-functional technology initiatives in enterprise environments.
· Strong experience with Agile methodologies including:
o Scrum o SAFe / Scaled Agile Framework o Hybrid Agile/Waterfall delivery models
· Experience managing programs involving:
o Endpoint/device management o Digital workplace technologies o IT operations or ITSM processes o ServiceNow ecosystems · Experience partnering with engineering and product organizations to deliver technical solutions. · Strong program governance, dependency management, and risk mitigation skills. · Exceptional stakeholder management and executive communication abilities. · Proven ability to influence without authority across complex matrix organizations. · Experience working with geographically distributed teams and accommodating global collaboration.
Nice to Have Skills & Experience
· Engineering, Computer Science, or Product Management background. · Experience implementing AI, automation, or agent-based solutions within enterprise environments. · Experience modernizing employee productivity platforms and digital workplace technologies. · Familiarity with enterprise service management, workflow automation, and IT operational excellence practices. · PMP, SAFe, Scrum Master, or Agile certifications. Previous experience within large technology organizations.
Job Description
A company is seeking a highly experienced Senior Technical Program Manager (TPM) to lead complex enterprise technology initiatives focused on digital workplace modernization, endpoint engineering, IT service management, and AI-driven automation. This individual will partner closely with engineering, product, IT operations, and executive leadership teams to drive large-scale programs that improve employee productivity and support a company's evolving AI-first enterprise strategy. The ideal candidate combines deep technical program management expertise with strong executive communication skills and a track record of delivering large-scale initiatives across Agile and traditional delivery environments. Similar TPM roles have emphasized large-scale enterprise programs, Agile/SAFe leadership, executive stakeholder management, and coordination across globally distributed teams.
Responsibilities
· Lead end-to-end delivery of complex enterprise technology programs across multiple workstreams and stakeholder groups.
· Drive initiatives related to:
o Endpoint engineering and device management o Enterprise productivity and collaboration platforms (Google Workspace/GSuite and related tools) o IT Service Management (ITSM) and ServiceNow ecosystem improvements o AI-powered workforce productivity solutions and enterprise automation · Partner with engineering teams to develop and deploy AI agents and automation capabilities across IT platforms and employee experience tools. · Establish program governance, roadmaps, risk management processes, and executive reporting cadence. · Coordinate globally distributed teams across North America and APAC regions. · Facilitate Agile ceremonies and program planning while balancing execution against long-term strategic objectives. · Manage dependencies across infrastructure, platform, engineering, product, and operations teams. · Drive change management and adoption efforts for new technology capabilities. · Communicate program status, risks, and recommendations to senior and executive leadership. What Success Looks Like · Successfully delivers strategic IT Experience Engineering initiatives on time and within scope. · Creates clear program structure and execution plans for highly complex technical programs. · Improves employee productivity through automation and AI-driven experiences. · Enables successful adoption of next-generation collaboration and service management capabilities. Builds strong alignment between engineering teams, business stakeholders, and executive leadership.