Required Skills & Experience
- 5+ years of relevant IT support, field support, desktop support, or infrastructure experience.
- Strong Level 2 desktop and end-user computing support experience.
- Hands-on knowledge of networking fundamentals, including: ○ Firewalls ○ IP addressing and IP-related changes
○ DNS
○ Network switches ○ Network connectivity and troubleshooting
- Ability to explain and troubleshoot network concepts rather than simply recognize networking terminology.
- Experience supporting hardware deployment, replacement, and troubleshooting.
- Experience acting as onsite/remote hands for network or infrastructure engineering teams.
- Ability to troubleshoot technical issues independently and appropriately escalate issues to specialized teams.
- Strong communication skills with the ability to work effectively with remote network, cybersecurity, infrastructure, and vendor teams.
- Bilingual communication skills.
- Ability to travel occasionally within Panama to support additional locations as needed.
Job Description
We are seeking an experienced IT Field Support Technician to provide onsite technical support for a major network integration and ongoing IT operations in Panama. This individual will serve as the primary hands-on IT resource at the local site, supporting end-user computing while partnering closely with remote network, cybersecurity, infrastructure, and telecommunications teams.
The ideal candidate is a strong Level 2 technician with at least 5 years of relevant IT experience who has a solid understanding of networking fundamentals and can confidently perform hands-on troubleshooting and support. This position requires someone who can work independently, communicate effectively with technical teams and vendors, and support both desktop/end-user needs and network-related activities.
Key Responsibilities:
- Serve as the primary onsite IT support resource for the Panama location.
- Provide Level 2 field and desktop support for end users, including hardware troubleshooting, desktop replacements, and equipment deployment.
- Support network integration activities and assist remote network teams with onsite implementation and troubleshooting.
- Perform hands-on support involving firewalls, IP addressing/IP changes, DNS, and network switches.
- Serve as onsite “remote hands” for network, infrastructure, cybersecurity, and other technical teams.
- Assist with installation and implementation of new network components.
- Troubleshoot network connectivity and end-user technology issues and communicate findings to remote technical teams.
- Coordinate with third-party vendors completing network and infrastructure work onsite.
- Support telecommunications, end-user computing, and general field service activities as needed.
- Provide occasional IT support at additional locations throughout Panama, particularly for laptop, desktop, or hardware-related needs.
- Clearly document and communicate technical issues, troubleshooting performed, and resolutions to internal teams and vendors.