Job Description
IG - is seeking an experienced Epic MyChart Analyst to support patient engagement and digital front-door initiatives. This individual will focus primarily on Epic MyChart and Epic Welcome, helping improve the overall patient experience through enhancements to scheduling, registration, digital check-in, self-service workflows, and other patient-facing Epic functionality. The ideal candidate will be a hands-on Epic analyst who can quickly contribute with minimal ramp-up time and has experience configuring, optimizing, supporting, and troubleshooting patient-facing Epic applications.
Key Responsibilities
- Support and enhance Epic MyChart functionality.
- Configure and optimize Epic Welcome workflows.
- Support digital patient experience initiatives.
- Work closely with Patient Access, Registration, Scheduling, and operational stakeholders.
- Gather business requirements and translate them into Epic solutions.
- Build, test, troubleshoot, and deploy Epic enhancements.
- Support patient check-in, registration, and self-service workflows.
- Participate in Epic upgrades, optimizations, and new technology rollouts.
- Serve as a subject matter expert for patient-facing Epic applications. Collaborate with multiple departments and facilities throughout the health system.
Skills and Requirements
- Epic MyChart Certification.
- Strong hands-on Epic MyChart experience.
- Experience supporting patient-facing workflows.
- Experience gathering requirements and working directly with stakeholders.
- Ability to work independently with minimal supervision.
- Strong communication and relationship-building skills.
- Proven ability to work effectively within a highly collaborative team environment. Preferred Qualifications
- Epic Welcome Certification or significant Welcome experience.
- Bedside TV experience.
- Patient Experience initiatives.
- Care Companion.
- Care Journey.
- Patient Access.
- Registration.
- Scheduling.
- Experience supporting large health systems.
- Experience working across multiple facilities or locations.
Ideal Candidate Profile
We are looking for someone who:
- Has recent hands-on MyChart experience.
- Understands patient registration, scheduling, check-in, and digital engagement workflows.
- Can quickly learn the environment and begin contributing.
- Is not a job hopper and has demonstrated stability in prior roles.
- Is comfortable working with many different stakeholders and personalities.
- Is hard-working, flexible, and willing to jump in where needed.
- Enjoys being part of a team and building strong relationships.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.