Required Skills & Experience
Knowledge and skills in any of the following are a bonus (will be taught on the job):
- Imprivata Single Sign-On (or any other 2-Factor Authentication product)
- Absolute Secure (formerly NetMotion) and/or Global Protect (VPN)
- Microsoft Office 2021 and up (*not* Office 365)
- Cortex (antivirus)
- BitLocker (drive encryption)
- Ruggedized laptops (such as Dell, Panasonic, etc.)
- Basic GPS functionality
- Basic cellular technology (as it relates to being installed in a laptop for example)
- Ivanti product line (ITSM, ITAM, EPM, Neurons)
- Previous Military/Law Enforcement Information Technology support experience
Job Description
- Their career will begin with our support unit that focuses on in-vehicle ruggedized laptops utilizing encrypted VPN, Multi-Factor Authentication, 911 system, cellular connectivity, in-car/body-worn camera and GPS technologies.
- Two shifts will be available, preference given to candidates that are available to work either
- Day Shift (Between 7:30AM and 8:00 start time)
- Afternoon Shift (12:00PM start time)
- If selected for this shift, they will spend the first several weeks training on Day Shift
- Monday through Friday, Onsite in Palm Beach County, occasional field work
- Remote work is not available
- Overtime and On-Call availability is required from the candidate
- Temp to Perm is the ultimate goal
Minimum Requirements:
A. 4 prior years’ experience demonstrating the ability to independently diagnose and resolve complex desktop/laptop computer hardware, software, operating system, peripherals and network/cellular/Wi-Fi/GPS connectivity issues with minimal supervision. The same applies for installations, configurations and replacements of the above same. B. At least one of the following: a. CompTIA A+ Certification b. Technical Support certification(s) such as Dell DCSE, Help Desk International (HDI) Desktop Advanced Support Technician, Microsoft MTA, etc. c. Bachelor’s Degree in an Information Technology field with a focus on client-side support i. IT Security and Networking degrees with no foundation for client-side support will not be accepted C. Understanding of the following network concepts that apply to Desktop Support Work: IP Addressing, DHCP, DNS, Active Directory (computer account: creation/moving/security groups), network shares/printing D. Solid experience in the following areas: a. Troubleshooting Windows 11 b. Customer Service and Communication Skills c. Multi-tasking d. Documentation of service tickets, procedures and troubleshooting