Required Skills & Experience
Required Skills and Experience 1–3 years of experience in customer operations, logistics coordination, order management, transportation, supply chain, distribution, or a related environment. Experience supporting customer orders from release through shipment preferred. Familiarity with routing, freight coordination, shipping documentation, and customer compliance requirements. Experience coordinating with warehouse operations and/or transportation providers. Proficiency with Microsoft Excel, Outlook, and Microsoft Office applications. Experience with an ERP, order management system, TMS, or WMS preferred. Strong organizational skills and attention to detail. Ability to track multiple orders and priorities in a fast-paced environment. Strong verbal and written communication skills. Ability to identify issues, communicate effectively, and escalate problems appropriately. Collaborative, team-oriented approach with a willingness to learn.
Job Description
Customer Operations / Logistics Coordinator
Job Description
Coordinate customer orders from release through shipment, helping ensure orders are routed, processed, and shipped on time. Monitor order status daily and identify potential issues or delays that could impact shipment. Maintain and update order tracking tools to provide accurate visibility into shipment status, priorities, and exceptions. Communicate with warehouse operations regarding shipping priorities, order status, and at-risk shipments. Follow customer-specific routing guides, labeling requirements, packaging standards, pallet configurations, documentation requirements, and shipping instructions. Prepare and validate routing requests, bills of lading, shipping documentation, and other freight paperwork. Coordinate with carriers, customers, and internal teams to schedule shipments and resolve routine shipping issues. Review customer compliance requirements before orders are processed to help minimize chargebacks and shipping violations. Escalate order, routing, inventory, warehouse, or transportation issues to appropriate team members when additional support is needed. Collaborate with Sales, Customer Service, Warehouse Operations, Transportation, and Planning teams to support customer commitments. Assist with identifying opportunities to improve order tracking, shipment visibility, and overall order execution processes.