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Insight Global

COPY - Production / Technical Support

Jacksonville, FL, United States

From $44.17 USD / hour

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Job details

Pay: From $44.17 USD / hour
Posting language: English
Posted: Nov 2, 2026

Original job description

Required Skills & Experience

DevOps / Release Management role supporting critical payment platforms (ACH / Wire)
End‑to‑end deployments and environment support across Non‑Prod and Prod
Operate in a manager control room / release command‑center model
Support both customer‑facing (CashPro Online) and internal applications
Ownership of release planning, coordination, and execution
Strong stakeholder communication across technology and business teams
Hands‑on experience with release orchestration tools (XLR preferred)
Experience with large‑scale, multi‑tier application releases
Drive automation-first mindset; identify and automate manual release steps
Produce and maintain runbooks, deployment plans, and orchestration workflows
Coordinate infrastructure patching and middleware changes
Solid understanding of CI/CD, SDLC, and ITIL practices
Experience in Linux-based environments

Nice to Have Skills & Experience

SRE-oriented mindset (reliability, observability, automation)
Strong automation background and willingness to embrace AI-enabled tooling
Experience in finance / BFSI domain
Cloud-based DevOps middleware environments
Exposure to MIA / Asia application portfolios
DevOps tooling: Ansible, Jenkins, Bitbucket, JIRA, Confluence, Artifactory
Scripting or programming: Python, Shell, Java, Groovy Monitoring, alerting, and operational tooling experience

Job Description

Insight Global is looking for a DevOps / Release Management professional supporting critical wire and ACH payment platforms, overseeing deployments, environment support, and release execution across customer‑facing and internal applications. The individual operates within a release control room model, coordinating stakeholders, managing orchestration workflows, and ensuring stable, automated, and compliant releases. The role emphasizes hands‑on execution, automation, and reliability, with responsibilities spanning runbook management, infrastructure patching, CI/CD improvement, and continuous optimization across cloud‑based, Linux environments supporting global portfolios. Pay rate is $44.17.

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More about this job

Skills

Technical support
Communication skills
CI/CD
ITIL
Linux
DevOps
Ansible
Jenkins
Atlassian Bitbucket
Atlassian JIRA
Atlassian Confluence
Python
Oracle Java
Apache Groovy

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