Customer Service Representative

Required Skills & Experience

Must Have Requirements - Minimum requirements for the role. High School Diploma Excellent customer facing skills Customer service experience

Nice to Have Skills & Experience

Nice to Have Requirements - Skills/experiences/traits that make the candidate truly outstanding. 2-year degree Call center experience Utility experience

Job Description

Job Description: Insight Global is looking for a customer service representative to join the call center team at one of the largest utility providers in the Upstate.

Day-to-Day:

As a Customer Service Representative, you will be the first point of contact for our customers, handling approximately 30-40 calls per day. Your primary responsibilities will include assisting customers with setting up new accounts, resolving issues, scheduling service dates, and providing general support. You will play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellent service.