Archived listing. The details below describe a past opening.
Job Description
The Facilities Call Center Specialist I receives and manages incoming calls/inquiries, typically in emergency or service-related situations. Responsible for gathering information, assessing urgency, and dispatching the appropriate personnel or resources to address the call. Facilities Call Center Specialist acts as a crucial link between callers and field units, ensuring timely and effective response.
Skills and Requirements
- Answers a high volume of telephone calls, emails and Microsoft Teams messages promptly and professionally.
- Dispatches the appropriate facilities services personnel or equipment needed to address urgent and non-urgent service requests to the appropriate location.
- Relay information clearly and concisely to field units, including directions, updates and any relevant details.
- Assess the urgency and nature of each call and prioritizes dispatch accordingly.
- Maintains accurate records of calls/inquires, dispatches and other relevant information.
- Actively engage in briefing oncoming shift personnel on awareness or evolving issues.
- Follows and provides feedback on standard procedures, protocols and regulations to ensure all urgent and non-urgent operations are carried out efficiently
- Provides excellent service to callers/inquiries, even in stressful situations, and builds positive relationships.
- Responsible for escalating complex or unresolved issues to Facilities Call Center Specialist III or management.
- Perform additional duties as assigned to support departmental need
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.