At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As an Front Office & Overnight Host, you will serve as the face of Thompson Austin, creating memorable guest experiences while supporting both front office operations and overnight hotel functions. This position offers a combination of evening and overnight shifts and is ideal for individuals who enjoy guest interaction, problem solving, and working in a fast-paced luxury hospitality environment. In this highly visible role, you will welcome guests, manage the registration process, communicate hotel services and promotions, and respond to guest requests with professionalism and care. During overnight shifts, you will also support hotel operations by completing end-of-day accounting procedures, balancing daily transactions, preparing audit reports, and ensuring the property is well-positioned for the next business day.
Responsibilities
- Welcome guests and provide exceptional service throughout their stay.
- Complete guest check-in and check-out procedures efficiently and accurately.
- Communicate hotel services, amenities, and promotions to enhance the guest experience.
- Process payments and maintain accurate guest accounts.
- Respond to guest inquiries, requests, and service recovery opportunities in a timely manner.
- Perform overnight operational and auditing procedures, including balancing daily transactions and preparing required reports.
- Identify and correct discrepancies while maintaining attention to detail and accuracy.
- Work independently during overnight hours while supporting overall hotel operations.
- Collaborate with other departments to ensure a seamless guest experience.
- Perform additional duties as assigned.
The Benefits & Perks We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan, or Employee Stock Purchase Plan. Oh, and we don’t want to leave out our lifestyle benefits! Paid time off including vacation, holidays, and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, well-being & educational assistance, and many more! Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Qualifications
- Previous hospitality, guest service, or customer service experience preferred.
- Strong communication and interpersonal skills.
- Ability to work a flexible schedule including evenings, overnight shifts, weekends, and holidays.
- Comfortable working independently and making sound decisions.
- Strong attention to detail and organizational skills.
- Basic computer proficiency and ability to learn hotel operating systems.
- Ability to multitask in a fast-paced environment while maintaining a positive and professional demeanor.
Why You'll Love This Role This position offers a unique opportunity to gain experience across both guest-facing front office operations and overnight hotel operations, making it an excellent path for career growth within Hyatt and Thompson Hotels. This is not your typical career opportunity. This is the Hyatt Touch. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.