The Laundry Manager is responsible for ensuring the proper training and supervision of all Laundry personnel, delivering prompt, courteous, and cost-effective service that complies with the hotel standards. This role oversees daily laundry operations, maintains equipment readiness, sets production priorities, and ensures the consistent quality of all processed linens and terry for guestrooms and F&B outlets. The Laundry Manager plays a key operational role in supporting the overall Housekeeping and guest experience strategy of the property.
Responsibilities
- Turn on and verify the operational status of the ironer, ensuring it is in good working condition (wax, calibration, etc.).
- Inspect all washing machines and dryers to ensure they are in proper working order.
- Set daily priorities for the Laundry staff and assign all associates to their stations upon check-in.
- Keep accurate counts and records of all items processed throughout the shift.
- Personally supervise the spotting and washing of all stained linens and terry.
- Recommend linen to be converted to rags when necessary, following established property guidelines.
- Maintain strong knowledge of the hotel, its facilities, and ongoing events to anticipate laundry demand.
- Oversee the delivery of linens to Food & Beverage outlets and guestroom floors.
- Ensure the correct folding of all items and set priorities for linen runners during loading and delivery.
- Inspect all linen before it leaves the Laundry department to ensure it meets quality standards.
- Oversee Laundry associate morale, attendance, absenteeism, and daily production levels.
- Ensure proper station rotation throughout the day to optimize productivity and prevent fatigue.
- Maintain clear and consistent communication with the Housekeeping Assistant, Room Service Manager, Restaurant Manager, and Banquet Manager regarding daily specials and weekly/monthly linen requirements.
- Ensure the hotel, guests, and associates are maintained in a safe and secure environment at all times.
Requirements
- Bachelor's Degree in Hospitality Management.
- Must be able to push carts up to 100 lbs. filled with linen.
- Able to operate all machinery within the Laundry department.
- Must be flexible with schedules, including weekends and holidays.
- Previous supervisory experience in Laundry, Housekeeping, or a related hospitality operation preferred.
- Strong organizational, communication, and team leadership skills.
- Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation to Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.
Benefits
- TN Visa sponsorship included
- Arrival flight covered
- $60,000 Annual Salary
- Housing provided at $135/week
- Guest gym access
- 6 Paid Holidays
- Weekly pay cycle
- Complimentary meals in cafeteria
- Comprehensive healthcare coverage with options for medical, dental, and vision plans.
- Paid time off for relaxation and rejuvenation.
- Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
- Resort Discounts
