The Housekeeping Manager will oversee the daily operations of the Housekeeping department, with a primary focus on public area cleanliness and turndown service. This role manages supervisors and line associates, ensures the property is maintained to standards, and drives exceptional guest satisfaction through consistent inspections, training, and operational excellence. The Housekeeping Manager plays a key leadership role in delivering memorable guest experiences while supporting the Executive Housekeeper in achieving departmental and property-wide goals.
Responsibilities
- Oversee daily operations of the Housekeeping team, with a primary focus on public area cleanliness and turndown service.
- Manage Supervisors and all daily team operations, ensuring consistency and efficiency across shifts.
- Ensure all Safety Policies and Procedures are followed and adhered to.
- Post and share the daily Medallia Board with Associates and monitor guest room cleanliness scores.
- Sign off on payroll, ensuring accurate coding, PTO sheets, manual timesheets, and detail reports are submitted on time.
- Assist with scheduling for the department and cover Supervisor duties as needed.
- Manage the 100-point inspection process and conduct guestroom inspection checklists on a daily/weekly basis.
- Conduct inspections of stayover service, turndown service, and public areas.
- Conduct Rooms Control reviews to update personal preference profiles.
- Facilitate evening departmental stand-up meetings and assist with monthly 1-on-1 staff meetings.
- Attend and assist with the monthly OST meetings.
- Provide ongoing training, coaching, and counseling of associates as needed.
- Assist in the interviewing and hiring process.
- Assist with all supply inventories and maintain par stock levels.
- Respond quickly and urgently to all guest requests, delivering a positive, upbeat, and professional demeanor at all times.
- Conduct Moments of Service success checklists on a daily/weekly basis.
- Work with lobby attendants to maximize efficiency and quality of work.
- Maintain property to Omni standards as outlined in the Rooms Operation Manual.
- Complete all assigned duties as directed by the Executive Housekeeper / Assistant Executive Housekeeper.
Requirements
- Bachelor's Degree in Hospitality Management.
- One to two years’ experience in Front Office / Housekeeping / Guest Services, including at least two years of supervisory experience, required.
- Knowledge of Opera, Kronos, and Alice preferred.
- Must be able to stand and walk for extended periods of time or for an entire shift.
- Must be able to move, lift, carry, push, and pull objects up to 50 lbs.
- Must be available to work flexible hours, including nights, weekends, and holidays.
- Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation to Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.
Benefits
- TN Visa sponsorship included
- Arrival flight covered
- $60,000 Annual Salary
- Housing provided at $135/week
- Guest gym access
- 6 Paid Holidays
- Weekly pay cycle
- Complimentary meals in cafeteria
- Comprehensive healthcare coverage with options for medical, dental, and vision plans.
- Paid time off for relaxation and rejuvenation.
- Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
- Resort Discounts
