The Overnight Front Office Manager is responsible for providing the correct and appropriate check-in and check-out experience for guests, delivering service in a courteous, professional, and attentive manner throughout the overnight shift. This role works closely with the Director of Front Office on all overnight procedures and maintains a thorough understanding of both the A.M. and P.M. checklists. The Overnight Front Office Manager serves as the primary leader during overnight operations, ensuring guest satisfaction, accurate reporting, and seamless coordination with Night Audit and other departments.
Responsibilities
- Handle all training with associates to ensure the hotel's standards are consistently met.
- Communicate with all department managers on a continuing basis, with particular emphasis on coordination with Night Audit each evening and morning.
- Handle all guest complaints with professionalism, ensuring a satisfactory impression and resolution.
- Maintain strong familiarity with the hotel computer system, including training, maintenance, and troubleshooting.
- Complete weekly supply inventories to ensure adequate par levels are maintained.
- Complete rate discrepancy reports and make necessary adjustments.
- Block and assign applicable arrivals for the following day, including VIPs, ESPs, and special requests.
- Prepare group information sheets.
- Complete check-out with balance report.
- Complete credit check daily.
- Adhere to all Systems & Controls of the Front Office and related areas of responsibility.
- Ensure full knowledge and ongoing training on company and hotel marketing programs.
- Work closely with the Loyalty Ambassador to ensure all Select Guests are properly tracked, recognized, and serviced.
Requirements
- Bachelor's Degree in Hospitality Management.
- Previous luxury hotel experience is preferred.
- Must be able to work a flexible schedule, including nights, weekends, and holidays.
- Ability to stand for the entire scheduled shift.
- Customer service oriented, with the ability to multitask, strong attention to detail, and excellent organizational skills.
- Four-year college degree preferred, ideally within the hospitality industry.
- Knowledge of Property Management Systems (PMS) and related computer programs.
- Strong knowledge of Microsoft Office Suite.
- Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation to Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.
Benefits
- TN Visa sponsorship included
- Arrival flight covered
- $60,000 USD Annual Salary
- Housing provided at $135/week
- Guest gym access
- 6 Paid Holidays
- Weekly pay cycle
- Complimentary meals in cafeteria
- Comprehensive healthcare coverage with options for medical, dental, and vision plans.
- Paid time off for relaxation and rejuvenation.
- Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
- Resort Discounts
