This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13837285 Description \ \ \ -------------------------------------------- --------------------------------- Job Title: Warranty Processing Clerk Date: 10/25/2021 Reports to Position: Rework & Returns Lead Department: Distribution - 4010 Location: Aurora, IL Manages People? No -------------------------------------------- --------------------------------- Job Description Job Summary (Nature and objectives of the most important job assignments) ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Process returns on the return line via Oracle and discrete rework jobs. Communicate with multiple departments on the status of returned product and the status of rework jobs. Unpack and test incoming returned shredders. Oversee repack function for support of in- or out-of-warranty needs on products such as shredders and binding/laminating equipment. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Job Duties (Specific tasks, assignments, or functions performed) ----------------------- ------------ -------------- Frequency Chart Frequency of Activity Percentage Time (Hours) Minimal (M) 1% - 5% 0 0.5 Occasional (O) 6% - 33% 0.5 2.5 Frequent (F) 34% - 66% 2.5 5.5 Continuous (C) 67% - 100% > 5.5 ----------------------- ------------ -------------- +-----------------------------------+-----------------------------------+ | Job Duty | Frequency of Activity | +-----------------------------------+-----------------------------------+ | Promote and maintain a safe and | Continuous | | clean work environment through | | | theenforcement of housekeeping | | | safety policies. Perform general\ | | | housekeeping. | | +-----------------------------------+-----------------------------------+ | Provide suggestions and feedback | Frequent | | on improving departmental | | | processes, performance goals, and | | | environment. | | +-----------------------------------+-----------------------------------+ | Complete all assigned rework | Continuous | | and/or return jobs by designated | | | dates. | | +-----------------------------------+-----------------------------------+ | Repack No Problem Found (NPF) | Occasional | | Units back into Factory Service | | | andWarranty Replacement Machines. | | +-----------------------------------+-----------------------------------+ | Receive product under discrete | Continuous | | rework jobs as applicable. | | +-----------------------------------+-----------------------------------+ | Receive and unpack product under | Continuous | | RMA\'s (Return | | | MaterialAuthorization) as | | | applicable. | | +-----------------------------------+-----------------------------------+ | Unpack and repack warehouse | Occasional | | damaged units. | | +-----------------------------------+-----------------------------------+ | Perform receivingduties such as | Occasional | | receivingincoming Purchase Orders | | | (PO\'s). | | +-----------------------------------+-----------------------------------+ | Locate received product into | Frequent | | locations. | | +-----------------------------------+-----------------------------------+ | Assist in overseeing a small | Occasional | | group of temporary staffing | | | employees. | | +-----------------------------------+-----------------------------------+ | Assist in overseeing a small | Occasional | | group of temporary staffing | | | employees. | | +-----------------------------------+-----------------------------------+ | Other related and similar duties | Continuous | | as assigned. | | +-----------------------------------+-----------------------------------+ Job Requirements (Knowledge and skills required to perform the job) Have good oral and writtencommunication skills. Successfully complete and pass required lift truck operation tests and training and obtain and maintain appropriate lift truck licensing. Able to use RF (radio frequency) units. Able to pay close attention to detail and follow instructions/procedures to meetquality standards. Able to perform repetitive tasks (including physical requirements as describedbelow) on a consistent basis. Maintain consistent and acceptable attendance. Available to work overtime asneeded\ \ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \ PI288091513