Front Desk Agent - Full Time - \$21.00 per hour The Front Desk Agent is responsible for providing exceptional guest service while managing all aspects of the guest experience from arrival to departure. This role serves as the first point of contact for guests and ensures a smooth, welcoming, and efficient check-in and check-out process while representing the hotel\'s commitment to outstanding hospitality. Essential Duties & Responsibilities: * Welcome and greet guests in a friendly, professional, and courteous manner. * Complete guest check-in and check-out procedures accurately and efficiently. * Process reservations, room assignments, and guest requests using the hotel\'s property management system. * Provide information about hotel amenities, services, local attractions, and directions. * Handle guest questions, concerns, and requests promptly while ensuring guest satisfaction. * Resolve issues professionally and escalate concerns to management when necessary. * Maintain accurate guest accounts, process payments, and handle cash and credit card transactions according to hotel policies. * Answer incoming calls and assist guests with reservations, requests, and general information. * Promote hotel services, amenities, and loyalty programs, including enrolling guests in applicable membership programs. * Maintain knowledge of hotel policies, procedures, and emergency protocols. * Communicate effectively with Housekeeping, Engineering, Sales, and other departments to meet guest needs. * Monitor lobby areas to ensure a clean, welcoming, and safe environment. * Complete daily front office tasks, reports, and administrative duties as assigned. * Follow all brand standards and company policies. * Perform other duties as assigned by management. Qualifications: * Previous hotel, hospitality, or customer service experience preferred but not required. * Excellent communication and interpersonal skills. * Strong problem-solving abilities and attention to detail. * Ability to remain calm and professional in a fast-paced environment. * Basic computer skills; experience with hotel systems preferred. * Ability to work independently and as part of a team. * Flexible availability, including weekends and holidays.