Housekeeping Supervisor
- Waltham, MA, United States
$21 USD / hour
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Job details
- Pay
- $21 USD / hour
- Posting language
- English
- Posted
Original job description
Housekeeping Supervisor - Full Time - \$21.00 per hour The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department to ensure guest rooms and public areas meet hotel and brand cleanliness standards. This role leads, coaches, and supports the housekeeping team while promoting exceptional guest service, quality, and efficiency. Essential Duties & Responsibilities:
- Supervise and coordinate the daily activities of Room Attendants, Housepersons, and Laundry Attendants. * Assign daily work schedules and inspect guest rooms and public areas to ensure cleanliness and quality standards are met. * Train, coach, and mentor housekeeping associates on hotel policies, procedures, and brand standards. * Monitor productivity and provide ongoing feedback to improve performance. * Ensure guest rooms are cleaned and available in a timely manner to support hotel operations. * Respond promptly and professionally to guest requests, concerns, and special room needs. * Maintain adequate inventory of linens, guest room supplies, and cleaning products, and notify management of shortages. * Report maintenance issues, damaged equipment, and safety concerns to the appropriate department. * Ensure compliance with all safety, sanitation, and company policies and procedures. * Assist with room cleaning and public area maintenance as needed to support operational demands. * Communicate effectively with the Front Office, Engineering, and other hotel departments. * Assist with scheduling, payroll review, and attendance monitoring. * Support the Executive Housekeeper with performance evaluations, coaching, and disciplinary actions. * Perform other duties as assigned by management. Qualifications: * Previous housekeeping experience required; supervisory experience in a hotel environment preferred. * Strong leadership, communication, and organizational skills. * Ability to motivate and lead a diverse team. * Excellent attention to detail and commitment to quality. * Ability to work independently and make sound decisions in a fast-paced environment. * Basic computer skills and familiarity with hotel property management systems are preferred.
More about this job
Skills
- Housekeeping
- Hotel operations
- Cleaning products
- Regulatory compliance
- Sanitation
- Clean rooms
- Microsoft Office
- Scheduling
- Payroll
- Coaching
- Leadership
- Communication skills
- Organizational skills
- Attention to detail
- Work independently
- Computer skills