Program Specialist 3 - C98986
Job Title:
Program Specialist 3 - C98986
Location:
Cheney
FLSA Status:
Non-Exempt
Work Schedule Type:
Regular
Work Schedule:
Regular office hours 8:00 a.m. to 5:00 p.m.
Term of Appointment:
12 Months
Job Summary:
We are currently seeking skilled and team-oriented applicants for the following position: Program Specialist 3 with the Enrollment Communications team. We are seeking this position to serve as one of the primary architects of the undergraduate and concurrent enrollment experience within Slate College Registration Management (CRM). This position works under general direction and serves as the lead functional and technical specialist for the CRM as it relates to undergraduate admissions and dual/concurrent enrollment programs. The salary for this position is $60,984 (minimum) up to $82,068 (maximum). Applications are open and accepted until recruitment is closed. Screening of applications will begin on October 20, 2026.
Required Qualifications:
- Any combination of six (6) total years of education or experience in marketing, computer science, data analytics, higher education administration or a related field.
- Two years experience using a higher education CRM, such as Slate or Element 451 (can be concurrent with above required experience).
- A proven track record of collaboration, building trust, and strong working relationships across anorganization.
- Excellent interpersonal and communication skills, with the ability to translate complex technical datainto actionable insights for non-technical stakeholders (faculty and staff).
- Professional experience applying data management principles, practices, and regulations (such asFERPA) concerning student data privacy and security.
- Strong organizational skills and meticulous attention to detail.
- Proficiency in Microsoft Office applications, particularly Excel.
Preferred Qualifications:
- Bachelor's degree in marketing computer science, data analytics, higher education administration or a related field plus two years experience, or equivalent professional experience (at least 6 years). Technical experience with Technolutions Slate CRM, including system architecture, complex workflow design, and portal development.
- Experience integrating CRM platforms with Student Information Systems (e.g., Banner) and managing the seamless flow of data across an enterprise ecosystem.
- Proven ability to design, develop, and lead comprehensive training programs that drive organization wide user adoption.
- Bilingual/Multilingual proficiency in Spanish.
Proposed Job Duties & Responsibilities
CRM Strategy and Administration Tasks (40%):
Work with Enrollment Services leadership, EWU staff and faculty, current and potential students, and external stakeholders to define needs and to plan, design, and develop specialized Slate CRM workflows, dashboards, portals, and other activities
Data Management and Reporting Tasks (40%):
Formulate and enforce data governance policies and procedures to ensure institutional accuracy, security, and regulatory compliance. Conduct data analyses and produce reports to support data-informed decision-making, offering strategic recommendations to university leadership and stakeholders.
Project Management and Organizational Leadership Tasks (10%):
Lead in the execution of Slate-related projects, establishing timelines, monitoring progress, and resolving technical bottlenecks independently.
Other Responsibilities Tasks (10%):
Anticipate and resolve complex program issues, acting as a lead problem-solver for the Enrollment Communications team. To apply, visit https://apptrkr.com/9895159 je-d28fdd46716e4a1e905767b50f50d75f