Front Desk Agent Home2 Suites by Hilton
Job Summary:
Join our team at Home2 Suites by Hilton as a friendly, welcoming Front Desk Agent. You’ll be the first point of contact for our guests, helping create a smooth, memorable experience from check-in to check-out. In this role, you’ll manage reservations, handle guest questions and requests, and ensure every interaction feels helpful, professional, and genuinely welcoming. If you enjoy hospitality, thrive in a fast-paced environment, and take pride in delivering great service, we’d love to meet you.
Schedule Type: Full-time and Part-time
Benefits:
- MEC Plus Advantage Plan with Dental, Vision, and Supplemental Coverage through Reliance Standard
- Paid Holiday for Full Time/Part Time (upon hire)
- Paid Time Off for Full Time/Part Time (after 6 months of service)
- Nationwide employee stay discounts across hotel brands
Responsibilities:
- Greet guests and assist with arrival and departure
- Process payments, manage guest accounts, and issue room keys
- Answer questions and resolve concerns promptly, courteously, and professionally
- Coordinate with housekeeping and maintenance to support guest needs
- Maintain accurate reservation and guest records
Home2 Suites by Hilton (Fishers 96 Hotel, LLC dba Home2 Suites Fishers/Indianapolis) is conveniently located near Ruoff Music Center, Conner Prairie, Fishers, and the Nickel Plate District. We deliver welcoming, comfortable stays and a supportive team culture that helps associates grow and succeed. We were voted Best Hospitality Company to Work for by Randy Starr and 5 Starr Engagement based on associate opinion surveys in 2025.