Front Desk Agent

Job Summary:

Fairfield Inn & Suites is hiring a friendly, professional Front Desk Agent to join our hotel team. As the first point of contact for our guests, you will deliver welcoming, dependable service while helping with check-ins and check-outs, reservations, and everyday inquiries. If you enjoy people, take pride in great service, and thrive in a fast-paced hospitality environment, we would love to meet you.

Schedule:

Full-time and part-time opportunities available.

Benefits:

• MEC Plus Advantage Plan with Dental, Vision, and Supplemental Coverage through Reliance Standard
• Paid Holiday for Full Time and Part Time employees (upon hire)
• Paid Time Off for Full Time and Part Time employees (after 6 months of service)
• Nationwide employee hotel stay discounts

Responsibilities:

• Welcome guests and provide assistance during arrival and departure
• Handle check-ins and check-outs, room key issuance, and payment processing
• Answer guest questions and resolve concerns with professionalism and care
• Coordinate with housekeeping and maintenance to support smooth operations
• Maintain accurate reservation records and communicate effectively with team members

Come join the Fairfield Inn & Suites Madison Historic Eagle Cotton Mill, where you’ll welcome guests while helping create a smooth, friendly stay. Our hotel offers convenient access to historic downtown Madison, breathtaking views of Clifty Falls, and panoramic sights of the Ohio River. Madison, Indiana is one of the best-preserved river towns in the Midwest, with great local shops, restaurants, and attractions, plus festivals and events along the river throughout spring, summer, and fall. We’re proud to offer a great place to work, and we were voted Best Hospitality Company to Work for by Randy Starr and 5 Starr Engagement based on associate opinion surveys in 2025.