Lead Case Manager (ATS)
- Schedule: Full-time, Tuesday - Saturday, 9:00am to 5:00pm; weekend coverage required
- Status: Hourly, non-exempt
- Reports To: Clinical Director, ATS
- Department: Behavioral Health - ATS
- Location: Sewall Building (Acute Treatment Service), 41 Dimock St, Boston, MA 02119
Summary/Objective The Lead Case Manager is part of the clinical team at the Acute Treatment Service (ATS), providing clinical guidance and administrative oversight to the case management team in compliance with Bureau of Substance Addiction Services (BSAS) requirements. The Lead Case Manager carries a caseload while serving as a resource and point of contact for case managers, with a particular focus on supporting the weekend case managers. This role helps ensure high-quality, coordinated care for individuals receiving substance use treatment.
Essential Functions
- Provide clinical guidance and consultation to case managers on care planning, referrals, and complex patient situations.
- Provide administrative oversight of case management operations, including coverage, documentation standards, and workflow.
- Provide on-site support for the weekend case managers and ensure weekend coverage meets BSAS requirements.
- Carry a caseload and provide case management services, including assessment of needs, strengths, and barriers, and individualized service planning with the treatment team.
- Facilitate referrals and linkages to community resources, including housing, employment, benefits, medical care, and behavioral health services.
- Coordinate care with outside programs, primary care providers, and medical and behavioral health specialists.
- Review case management documentation for accuracy, timeliness, and compliance with Joint Commission, Dimock, and regulatory standards.
- Support discharge and aftercare planning in coordination with the Aftercare Coordinator and clinical team.
- Assist the clinical team in crisis management.
- Participate in staff meetings, case consultation, and trainings, and help orient and train new case managers.
- Maintain professional and respectful boundaries with patients and maintain confidentiality at all times.
- Adhere to all organizational, federal, and state regulations, guidelines, and contractual obligations.
- Perform other duties as assigned.
Competencies
- Strong verbal and written communication skills.
- Ability to provide guidance, coaching, and support to colleagues.
- Ability to relate to a substance use treatment population in a sensitive manner.
- Ability to manage difficult or emotional patient situations.
- Ability to prioritize responsibilities and make sound clinical judgments.
- Works collaboratively as part of a team and takes initiative in suggesting improvements to services.
- Interest and willingness to work in a multicultural setting.
- Adheres to center and departmental policies, procedures, and regulations.
Knowledge/Skills
- Intermediate computer skills (Word, Excel, PowerPoint) and comfort with electronic health records.
Work Environment This position works on-site in the Acute Treatment Service at the Sewall Building in Boston.
Physical Demands Duties may require sitting, standing, and walking for extended periods. Must be able to perform duties with or without assistance.
Required Qualifications
- Bachelor's degree in human services, psychology, sociology, health services, or a related field, or relevant experience.
- Experience working in a substance use program.
- Experience in case management or care coordination.
- Availability to work weekends.
Preferred Qualifications
- Prior experience providing guidance or oversight to other staff.
- Experience working with individuals with co-occurring substance use and mental health conditions.
- Bilingual (English/Spanish, English/Cape Verdean Creole, or English/Haitian Creole).
Other Duties This job description is not intended to cover a comprehensive listing of duties or responsibilities and may change at any time with or without notice.
EEO Statement The Dimock Center values diversity and is committed to equal employment opportunity regardless of age, race, color, national origin, ethnicity, religion, gender, sexual orientation, disability, veteran status, or any other status protected by law.