Aftercare Coordinator

Aftercare Coordinator

• Schedule: Full-time, Monday - Friday, 8:00am to 4:00pm; weekend support for the weekend case managers is required
• Status: Hourly, non-exempt
• Reports To: Clinical Director, ATS
• Department: Behavioral Health - ATS
• Location: Sewall Building (Acute Treatment Service), 41 Dimock St, Boston, MA 02119

Summary/Objective The Aftercare Coordinator is part of the clinical team providing ongoing care coordination and aftercare planning to individuals receiving ATS services. The Aftercare Coordinator provides comprehensive coordination of care to address patients' service and support needs, including advocacy; assessment; referrals and linkages to services and resources; goal setting; coordination of care with outside programs, primary care providers, and medical and behavioral health specialists; employment, housing, and financial applications; aftercare and discharge planning; assistance with intake coordination; working closely with case managers and recovery specialists to promote attainment of treatment plan goals; and attending community-based meetings. This position supports the ATS team in coordinating patients transitioning to a higher level of care and to MAT after completing treatment at ATS.

Essential Functions

• Demonstrate the ability to establish and maintain engagement of patients toward meeting treatment plan goals.
• Meet with patients daily to provide care coordination and aftercare planning.
• Conduct assessments to identify patients' needs, strengths, and barriers to attaining treatment plan goals.
• Conduct care planning in collaboration with patients and the treatment team.
• Facilitate psycho-educational groups.
• Ensure that patients' whole-health and social determinants of health needs are identified and addressed.
• Facilitate and carry out referrals and linkages to all service needs that patients have.
• Coordinate discharge and aftercare planning well in advance of discharge to ensure patients receive a full continuum of care.
• Conduct post-discharge follow-up for patients.
• Collaborate with all service providers to fully address the needs of patients.
• Demonstrate working knowledge of Dimock's continuum of care and facilitate appropriate referrals and contacts within the larger system.
• Complete all required documentation in a timely manner and in accordance with Joint Commission, Dimock, and regulatory standards.
• Return all phone calls from providers within 24 hours of receipt.
• Assist the clinical team in crisis management.
• Attend all staff meetings and trainings as assigned.
• Provide weekend support for the weekend case managers as scheduled.
• Demonstrate professional and respectful boundaries with patients.
• Maintain respectful, effective, and professional working relationships with other Dimock staff.
• Adhere to all organizational, federal, and state regulations, guidelines, and/or contractual obligations.
• Maintain a high standard of confidentiality regarding patients, visitors, and co-workers.
• Assist in meeting scheduling needs by helping to cover for absences, emergencies, times of heavy workload, holidays, and vacations.
• Adhere to The Dimock Center's policies regarding attendance, tardiness, and work and breaks.
• Perform other duties as assigned.

Competencies

• Adheres to center and departmental policies, procedures, and regulations.
• Can be depended upon to meet established standards and achieve desired results.
• Pays attention to detail in performing the job.
• Shows ability to prioritize responsibilities to achieve desired results in the required time frame.
• Takes responsibility for delivery of services as part of a team effort in the unit/department.
• Takes initiative in making suggestions for improvement of services.
• Meets deadlines without causing undue disruption.
• Interest and willingness to work in a multicultural setting.
• Customer service orientation.
• Ability to relate to a substance use treatment population in a sensitive manner.
• Ability to manage difficult or emotional patient situations.
• Responds promptly to patient needs.
• Focuses on solving conflict, not blaming.
• Performs the job in a manner consistent with the values, mission, and philosophy of The Dimock Center.

Knowledge/Skills

• Strong verbal and written communication skills.
• Ability to communicate and represent Dimock in a professional manner in the community and within the organization.
• Intermediate computer skills (Word, Excel, PowerPoint).
• Ability to be flexible and juggle multiple priorities.

Work Environment This position works on-site in the Acute Treatment Service at the Sewall Building in Boston.

Physical Demands Sedentary: requires lifting 10 lbs and carrying small objects. Must be able to perform duties with or without assistance.

Required Qualifications

• Bachelor's degree in human services, psychology, sociology, health services, or a related field, or relevant experience.
• At least one year working in a substance use program.

Preferred Qualifications

• At least two years working with individuals with substance use and mental illness, and with homelessness.

Other Duties This job description is not intended to cover a comprehensive listing of duties or responsibilities and may change at any time with or without notice.

EEO Statement The Dimock Center values diversity and is committed to equal employment opportunity regardless of age, race, color, national origin, ethnicity, religion, gender, sexual orientation, disability, veteran status, or any other status protected by law.