Patient Coordinator at Sunshine Smiles Designs - Full-Time
Be the first smile they see - and the reason they return. At Sunshine Smiles our front office is the heart of our practice, and we’re searching for a warm, detail-oriented Patient Coordinator to help us deliver the same outstanding experience that has earned us glowing reviews and a loyal patient base. Our team is known for its friendly energy, strong teamwork, and a deep commitment to caring for every patient like family - including those with special needs and individuals from our community partners. You’ll work alongside a group that values support, encouragement, and good laughs as much as precision and professionalism. If you’re organized, love people, and want to help create a smooth and welcoming visit from the first phone call to check-out, this is the role for you. Pay: Dependent on experience and skills
Benefits Include:
We offer the kind of benefits that let you care for others and yourself - solid health coverage, PTO to live your life, a 401(k) that’s “future-you” approved, and a team culture that lifts you up, helps and encourages you to grow in your career, and makes the workday feel a little lighter.
- Health, Dental, and Vision Insurance - and so much more!Take care of your smile (and everything else) with coverage that’s worth bragging about.
- Paid Time Off (accrue 2 to 3 weeks per year based on tenure) + 6 Paid Holidays - hello, work-life balance!Because life’s too short not to enjoy a long weekend, a beach day, or a good old-fashioned do-nothing day.
- 401(k) ProgramPlan for your future self - the one who’s sipping coffee on a porch somewhere, feeling grateful you started now.
- On-the-job trainingWe’ll set you up for success with real training, not just with a “figure it out and good luck” method.
- Supportive, team-driven office cultureWork with people who have your back, celebrate your wins, and never let you eat birthday cake alone.
What You’ll Do:
Yes, you’ll be knee-deep in phone calls, insurance codes, and payment postings - but if you can do all that and make people feel like VIPs while doing it, you're exactly who we're looking for!
- Greet and check in patients, helping them feel welcomed and at easeYou’re the first smile they see - and the reason they relax before the appointment even starts.
- Answer a multi-line phone system and schedule appointmentsThink of yourself as an air-traffic controller for smiles - keeping schedules on point and patients happy.
- Verify insurance eligibility and pre-authorize benefitsYou’ll decode insurance plans like a pro (no secret handshakes required) and make sure patients know what’s covered before they even ask.
- Guide patients through financial arrangements and treatment schedulingBecause sometimes dentistry needs a translator - and you’re the friendly guide making it all make sense.
- Collect and post payments from patients and insurance companiesYou’ll keep the numbers in check without making it feel like a math class - because billing should be smooth, not stressful.
- Answer questions with clarity, professionalism, and empathyYou’re the calm, kind voice patients remember - the one who makes everything (even root canals) sound a little less scary. Sometimes this will include adding codes to the ledger to attach to the treatment plan.
What You Bring:
You’re the glue at the front desk - part problem-solver, part people-person, and always the one with the smile that keeps the day moving. Quick on the phone, calm under pressure, and always ready with a kind word, and the kind of teammate who jumps in without being asked sums you up perfectly.
- High school diploma or equivalent (higher education preferred)
- Minimum of 2 years’ experience in a dental administrative role
- Knowledge of dental insurance processes and verification
- Experience with dental software (Dentrix, Eaglesoft, Denticon, etc.)
- Strong attention to detail and excellent communication skills
- A collaborative, can-do attitude and a desire to make each patient feel valued
Think you’ve got the personality, hustle, and heart to be the face of our front desk? We’d love to meet you - apply today and let’s get this started!
