Research Help Desk Analyst
(Jobs in Raleigh, NC)
Requirement id 159276
Job title Analyst
Job location in Raleigh, NC
Skills required Browser Based Application, Research, Application Support, Help Desk
Open Date 08-Oct-2026
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Email Recruiter:coolsoft
Job Description Analyst: Browser Based Application, Research, Application Support, Help Desk
Start date : 10/5/2026
End Date : 10/04/2027
Submission deadline : 10/08/2026
Client Info : NCDHHS-NCFAST
Note:
- Work Arrangement: Hybrid
- Agency Interview Type: Webcam Interview Only
Description:
The primary purpose of the Configuration Analyst is to assist with provisioning and troubleshooting user accounts/issues associated with North Carolina Identity Management (NCID) in production and training environments for PATH NC. This position will assist users with understanding multi faction authentication (MFA) and assist with confirming each user has successfully enrolled in MFA. This position works closely with state and county systems administrators via the Service Now (SNOW) ticketing system. In addition, this position will assist with granting access to users so they can export reports from PATH NC. Skills Ability to research, analyze and interpret automated system issues Ability to communicate clearly and concisely in oral and written form with staff at all levels using excellent telephone etiquette and skills.
Call502-379-4456 Ext 100for more details. Please provide Requirement id: 159276 while calling.
EOE Protected Veterans/Disability