Helpdesk Consultant
(Jobs in Columbia, SC)
Requirement id 159411
Job title Consultant
Job location in Columbia, SC
Skills required IT Support, Microsoft Office, Microsoft 365, Helpdesk
Open Date 26-Oct-2026
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Email Recruiter:coolsoft
Job Description Consultant: IT Support, Microsoft Office, Microsoft 365, Helpdesk
Start date: 11/30/2026
End Date : 12 Months from projected start date
Submission deadline: 11/2/2026 5:00:00 PM
Client Info: STO
Note:
*Interview Process: 1 Virtual followed by 1 Onsite Interview with a scenario-based questionnaire followed by 1 Final Onsite Interview with Senior Leadership
*Work Location: Fully Onsite
*Candidate location: Candidate must be a CURRENT SC resident. No relocation allowed.
Description:
Contract-to-hire placement of an IT operations and support professional, with intent to convert to a full-time state position upon successful completion of the contract period. The role provides front-line technical and customer service support to agency staff in a formal financial environment, resolving routine issues, escalating complex problems, and supporting day-to-day IT operations and initiatives under supervision.
Daily Duties / Responsibilities:
- Serve as the first point of contact for staff seeking IT assistance by phone, email, or in person.
- Aim to deliver consistent, high-touch support with a focus on first-response resolution.
- Troubleshoot and resolve routine issues with desktops, laptops, mobile devices, printers, and standard software applications.
- Escalate complex problems to senior IT staff or managed service providers while keeping users informed.
- Process account setup, password resets, and access requests in line with agency policies and security standards.
- Manage security and distribution group membership in line with agency access policies.
- Perform post-maintenance testing after managed service provider maintenance windows and report issues.
- Open, track, and follow up on tickets with managed service providers through resolution.
- Document requests, resolutions, and user feedback in the agencys ticketing system.
- Educate users on IT best practices, system usage, and agency technology
guidelines.
- Support IT initiatives and projects under supervision, such as equipment rollouts and software updates.
- Perform occasional break/fix and hardware support, including diagnosing, repairing, or replacing desktops, laptops, peripherals, and mobile devices, and coordinating warranty or vendor repairs.
- Maintain IT asset inventory, including tracking equipment assignment, receipt,
deployment, and retirement, and keep inventory records accurate and audit-ready
- Maintain strict confidentiality and security when handling sensitive financial and accounting data.
- Monitor and perform occasional rotating after-hours work to address incidents, support system maintenance, and meet deadlines.
Work Mode (Hybrid, Onsite, Remote):
Onsite – 1200 Senate Street, Columbia, SC; Monday–Friday, 8:30 AM–5:00 PM.
Required Skills (Rank in order of Importance):
- 2+ years of help desk or IT support experience
- Working knowledge of Windows operating systems, Microsoft
Office/Microsoft 365, and general IT support practices
Preferred Skills (Rank in order of Importance):
- Experience in a customer-facing role (IT, banking, finance, or another
professional service industry)
- Experience with help desk software and ticketing systems
- Exposure to Active Directory, Microsoft Entra ID, and Intune for
account and device management
- Experience working with managed service providers or submitting and
tracking vendor tickets
Additional Skills:
Patience, empathy, and professionalism with all users; clear verbal and written communication; curiosity and resourcefulness in problem-solving, with sound judgment on when to escalate. Candidates must be able to pass a background and credit check prior to start. Commitment to integrity, confidentiality, and attention to detail in a government and fi
Call502-379-4456 Ext 100for more details. Please provide Requirement id: 159411 while calling.
EOE Protected Veterans/Disability