SHIFT MANAGER
Location: Washington, DC Metro Area / Assigned parking facility Employment Status: As assigned (full-time or part-time) Department: Operations Reports To: Operations Manager FLSA Status: Non-Exempt Work Arrangement: On-site Schedule: Based on location and operational needs About Colonial Parking, Inc. Colonial Parking, Inc. is a local, family-owned leading parking and mobility services provider serving the Washington, D.C., Maryland, and Virginia region. With more than 300 parking facilities under management, we have built our reputation by delivering dependable service, operational excellence, and innovative parking solutions. Our success is driven by employees who take pride in their work, collaborate across departments, and look for better ways to serve our customers and communities. At Colonial Parking, team members have the opportunity to contribute to a well-established organization while developing their skills in a supportive, professional environment. We are looking for motivated individuals who value teamwork, accountability, and continuous improvement. Join us and become part of a company where your contributions are recognized and your work makes a meaningful impact. Position Summary The Shift Manager supports the Operations Manager in the daily operation of a parking facility, including manned or unmanned and automated or manual locations. The role delivers Colonial Parking’s customer service standards, promotes safe and efficient vehicle traffic, and independently carries out day-to-day operating instructions. Responsibilities may include cashier and attendant duties, transaction processing, staff compliance, and accurate shift reporting. Essential Duties and Responsibilities Parking Facility Operations & Customer Service
- Under the direction of the Operations Manager, perform cashier and/or attendant duties as required, including ticketing, tagging, and parking incoming vehicles.
- Check monthly parking stickers, honor approved validations or other courtesy parking, and apply established parking procedures.
- Issue parking tickets and accurately record required customer and vehicle information.
- Maintain an efficient flow of traffic into and out of the facility.
- Provide the company’s required customer service standards, including appropriate uniform appearance, greeting customers, answering questions, resolving concerns, and thanking customers upon exit.
- Report to work on time and maintain a professional, courteous approach with customers and colleagues.
Cash Handling, Transactions & Shift Reporting
- Verify the starting cash bank and required supplies at the beginning of each shift.
- Collect payments by cash, credit card, or authorized validation and safeguard all cash in accordance with company procedures.
- Process exception transactions, such as lost tickets and grace-period tickets, accurately and complete required forms.
- Prepare daily shift records, including parking rates and transaction counts, vehicle entries and exits, contract parkers, vehicles remaining on-site, validations, and exception tickets.
- Keep the cashier booth clean, organized, and free of debris, unapproved posters, or decorative materials.
Safety, Team Oversight & Compliance
- Monitor employees’ compliance with applicable operating and safety procedures.
- Identify necessary maintenance or repairs and report them to the Operations Manager.
- Review, understand, and acknowledge company policies and procedures applicable to assigned responsibilities when requested.
Additional Responsibilities
- Cover front-line associate duties during absences when requested.
- Complete minor cleaning or maintenance assignments based on company maintenance checklists when directed.
- Perform additional duties as assigned by the Operations Manager.
Minimum Qualifications
- High school diploma required.
- At least one year of related experience.
- Ability to understand verbal instructions and written correspondence and to communicate effectively verbally and in writing.
- Ability to maintain a professional and friendly demeanor and resolve customer issues courteously.
- Driving requirements depend on the assigned garage and are specified in the offer letter. At driving locations, the employee must have and maintain a valid driver’s license and be able to safely operate vehicles with standard or automatic transmissions.
Preferred Qualifications
- One to two years of experience in a service or related industry, preferably including at least three months in a parking setting.
- Ability to perform basic mathematical calculations.
Performance Standards This position receives an annual performance review from the direct supervisor to evaluate performance against company expectations and establish job-related goals for the upcoming year. What's in It for You? Benefits and Perks Colonial Parking, Inc. offers a competitive benefits package designed to support the health, financial well-being, professional development, and work-life balance of our employees. Eligibility for specific benefits is based on full-time or part-time employment status and the terms of applicable benefit plans.
- Affordable medical and dental coverage
- Employer-paid short-term disability insurance
- Employer-paid group life and accidental death and dismemberment insurance
- Vacation and sick leave
- Eight paid holidays
- 401(k) eligibility after six months, with an employer contribution
- Education reimbursement
- Employee recognition programs
- Complimentary parking at your assigned work location
- DailyPay access, allowing eligible employees greater flexibility in accessing earned wages
Physical Demands and Working Conditions The physical demands and work environment described below are representative of those required to perform the essential functions of this position, with or without reasonable accommodation. Physical Demands
- Stand, walk, and sit for varying periods; use hands and fingers, handle controls, and reach with hands and arms.
- Speak and hear to communicate with customers and employees.
- Where driving is assigned, safely operate customer vehicles as required by the location.
Work Environment Work is performed in parking facilities that may be indoors or outdoors. Employees may encounter prevailing weather conditions, fumes, airborne particles, and noise levels ranging from minimal to moderate. Internal Contacts Regular interaction with location management, corporate office employees, peers, and field employees. External Contacts Regular interaction with customers, vendors, and property management or client representatives.
Compensation
Actual compensation depends on location, experience, qualifications, and other job-related factors. Equal Employment Opportunity Colonial Parking, Inc. is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable federal, state, or local law. Qualified individuals with disabilities may request reasonable accommodations during the application or interview process.
