SENIOR OPERATIONS MANAGER
Location: Washington, DC Metro Area / Assigned portfolio of parking facilities Department: Operations Reports To: VP or GM FLSA Status: Exempt Work Arrangement: On-site / Across assigned facilities Schedule: Based on operational needs; nights and weekends as necessary About Colonial Parking, Inc. Colonial Parking, Inc. is a local, family-owned leading parking and mobility services provider serving the Washington, D.C., Maryland, and Virginia region. With more than 300 parking facilities under management, we have built our reputation by delivering dependable service, operational excellence, and innovative parking solutions. Our success is driven by employees who take pride in their work, collaborate across departments, and look for better ways to serve our customers and communities. At Colonial Parking, team members have the opportunity to contribute to a well-established organization while developing their skills in a supportive, professional environment. We are looking for motivated individuals who value teamwork, accountability, and continuous improvement. Join us and become part of a company where your contributions are recognized and your work makes a meaningful impact. Position Summary The Senior Operations Manager is responsible for the daily management of large, complex parking operations encompassing multiple garages and/or surface lots, either on a single property or across a portfolio of locations. This position delivers on company, client, and customer expectations by ensuring that assigned facilities operate in accordance with Colonial Parking policies and established standards. The Senior Operations Manager provides leadership, drives positive change, and supports organizational learning and development objectives. Essential Duties and Responsibilities Portfolio Operations & Leadership
- Directly supervise and lead a team of managers responsible for the operations of an assigned portfolio of parking facilities.
- Oversee daily operations and ensure each assigned location is appropriately staffed and operated in accordance with company policy.
- Ensure compliance with company standards for revenue control, equipment maintenance, accurate signage, and internal audit performance.
- Conduct and document audits of revenue control procedures, staffing requirements, and customer service standards.
- Establish annual and periodic performance and development goals for portfolio team members and evaluate results against established metrics.
Financial Performance & Revenue Control
- Collaborate with senior management and clients to maximize transient and contract parking revenue opportunities.
- Ensure facility revenue controls, processes, and procedures are documented, implemented, and consistently followed.
- Monitor facility performance against approved budgets and proactively manage client expectations.
- Develop and implement plans to increase revenue, improve operational efficiency, and achieve project performance goals.
Client Relationships & Business Development
- Maintain awareness of market trends relevant to the assigned portfolio.
- Continuously strengthen Colonial Parking’s professional relationships with clients.
- Attend meetings with property clients and address special requests as needed.
Policies & Additional Responsibilities
- Review, understand, and acknowledge applicable company policies and procedures in writing when requested.
- Work nights and weekends as necessary to fulfill operational responsibilities.
- Perform other special projects as directed by the Vice President and General Manager.
Minimum Qualifications
- Bachelor’s degree in business or a related field, or equivalent related experience.
- At least four years of operations and leadership experience in the parking or a related industry, including revenue control and reporting.
- Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Excellent verbal communication, formal presentation, written communication, and comprehension skills.
- Valid driver’s license.
Preferred Qualifications
- Supervisory experience in the parking industry within a privately operated organization.
- Ability to identify new business opportunities for company consideration.
- Experience scheduling shifts to meet daily operational needs.
Performance Standards This position receives an annual performance review from the direct supervisor to evaluate performance against company expectations and establish job-related performance goals for the upcoming year. What's in It for You? Benefits and Perks Colonial Parking, Inc. offers a competitive benefits package designed to support the health, financial well-being, professional development, and work-life balance of our employees. Eligibility for specific benefits is based on employment status and the terms of applicable benefit plans.
- Affordable medical and dental coverage
- Employer-paid short-term disability insurance
- Employer-paid group life and accidental death and dismemberment insurance
- Vacation and sick leave
- Eight paid holidays
- 401(k) eligibility after six months, with an employer contribution
- Education reimbursement
- Employee recognition programs
- Complimentary parking at your assigned work location
- DailyPay access, allowing eligible employees greater flexibility in accessing earned wages
Physical Demands and Working Conditions The physical demands and work environment described below are representative of those required to perform the essential functions of this position, with or without reasonable accommodation. Physical Demands
- Stand, walk, and sit for varying periods; use hands and fingers, handle tools or controls, and reach with hands and arms.
- Speak and hear to communicate with employees, clients, and customers.
Work Environment Work is performed in parking facilities and related operational settings, which may be indoors or outdoors. Employees may encounter prevailing weather conditions, with noise levels ranging from minimal to moderate. Internal Contacts Regular interaction with the Vice President and General Manager of Operations, management team members, line managers, professional employees, and hourly staff. External Contacts Regular interaction with company clients, corporate contract parking contacts, customers, vendors, and contractors.
Compensation
Actual compensation depends on location, experience, qualifications, and other job-related factors. Equal Employment Opportunity Colonial Parking, Inc. is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable federal, state, or local law. Qualified individuals with disabilities may request reasonable accommodations during the application or interview process.
