FACILITY SPECIALIST
Location: Washington, DC Metro Area / Assigned parking locations Employment Status: Full-time or part-time, based on assignment Department: Operations Reports To: Operations Manager FLSA Status: Non-Exempt Schedule: Varies based on location and operational needs About Colonial Parking, Inc. Colonial Parking, Inc. is a local, family-owned leading parking and mobility services provider serving the Washington, D.C., Maryland, and Virginia region. With more than 300 parking facilities under management, we have built our reputation by delivering dependable service, operational excellence, and innovative parking solutions. Our success is driven by employees who take pride in their work, collaborate across departments, and look for better ways to serve our customers and communities. At Colonial Parking, team members have the opportunity to contribute to a well-established organization while developing their skills in a supportive, professional environment. We are looking for motivated individuals who value teamwork, accountability, and continuous improvement. Join us and become part of a company where your contributions are recognized and your work makes a meaningful impact. Position Summary The Facility Specialist supports the daily operation of staffed and unstaffed, automated and manual parking facilities, helping to deliver Colonial Parking’s customer service standards and maintain efficient vehicle traffic flow. Working under the direction of Operations management, this position assists with parking transactions, vehicle handling, shift records, site presentation, and frontline staffing coverage to support safe and consistent facility operations. Essential Duties and Responsibilities Parking Facility Operations & Vehicle Handling
- Assist with day-to-day operations of staffed or unstaffed, automated or manual parking locations as directed by the Operations Manager.
- Issue parking tickets and accurately record required information for each transaction.
- Park and retrieve customer vehicles safely and in a timely manner.
- Help maintain an orderly flow of vehicles entering and exiting assigned parking facilities.
- Report to work on time and be prepared to perform assigned duties.
Cash Handling, Transactions & Shift Reporting
- At the start of each shift, verify the cash bank provided for making change and confirm that required supplies are available.
- Collect cash, credit card, or validated parking payments and secure all cash in accordance with company standard operating procedures.
- Process exception transactions, including lost tickets and grace-period tickets, according to company policy and complete required forms.
- Provide correct change for cash transactions and issue receipts for fee transactions.
- Complete accurate daily shift documentation, including transactions by parking rate, vehicle entries and exits, contract parkers, vehicles remaining in the facility, validated tickets, and exception tickets.
Customer Service & Facility Presentation
- Provide customer service consistent with company standards, including the required uniform appearance, company greeting, answering questions, addressing customer concerns, and thanking customers as they leave.
- Maintain a clean and orderly cashier booth and work area, free of trash, debris, and unauthorized posters or decorations.
- Maintain a friendly, courteous, and professional demeanor when interacting with customers and coworkers.
Company Procedures & Operational Support
- Follow instructions from Operations management regarding the daily operation of assigned facilities.
- Review, understand, and acknowledge company policies and procedures applicable to assigned duties when requested.
Additional Responsibilities
- Perform minor cleaning or maintenance duties in accordance with company maintenance checklists when requested by management.
- Provide coverage for frontline associates during absences as assigned.
- Perform other duties as assigned by the Operations Manager.
Minimum Qualifications
- High school diploma required.
- Ability to read and comprehend verbal instructions and written correspondence.
- Ability to communicate effectively, verbally and in writing.
- Possession and maintenance of a valid driver’s license.
- Ability to safely operate vehicles with manual or automatic transmissions.
- Ability to maintain a professional and friendly demeanor with employees and parking customers.
- Ability to resolve customer concerns professionally and courteously.
Preferred Qualifications
- One to two years of service industry experience preferred, but not required.
Performance Standards This position receives an annual performance review from the direct supervisor to discuss actual performance compared with company expectations and agreed-upon job-related goals for the upcoming year. What's in It for You? Benefits and Perks Colonial Parking, Inc. offers a competitive benefits package designed to support the health, financial well-being, professional development, and work-life balance of our employees. Eligibility for specific benefits depends on full-time or part-time employment status and the terms of the applicable benefit plans.
- Affordable medical and dental coverage
- Employer-paid short-term disability insurance
- Employer-paid group life and accidental death and dismemberment insurance
- Vacation and sick leave
- Eight paid holidays
- 401(k) eligibility after six months, with an employer contribution
- Education reimbursement
- Employee recognition programs
- Complimentary parking at your assigned work location
- DailyPay access, allowing eligible employees greater flexibility in accessing earned wages
Physical Demands and Working Conditions The physical demands and working conditions described below are representative of those encountered while performing the essential functions of the position. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform essential job functions. Physical Demands
- Stand, walk, and sit for varying periods during assigned shifts.
- Use hands and fingers to operate parking equipment, tickets, cash-handling devices, and vehicle controls; reach with hands and arms.
- Talk and hear to communicate with customers, coworkers, and management.
- Move through parking areas and safely operate customer vehicles when performing assigned duties.
Work Environment Work is performed at assigned parking facilities, including parking garages, lots, cashier booths, and outdoor areas. The employee may be exposed to prevailing weather conditions, vehicle fumes and airborne particles, and noise levels ranging from minimal to moderate. Internal Contacts Regular contact with location management, corporate office employees, peers, and field employees. External Contacts Regular contact with customers, vendors, and property management or client representatives.
Compensation
Actual compensation will be determined based on the assigned location, relevant experience, and other job-related qualifications. Equal Employment Opportunity Colonial Parking, Inc. is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable federal, state, or local law. Qualified individuals with disabilities may request reasonable accommodations during the application or interview process.