Must have a working smartphone with a data plan and GPS Must have a valid state-issued driver's license Must Driver history for 2 previous years Position Summary The Delivery Team Leader will coordinate the delivery team, ensure timely and accurate deliveries, and maintain the high-quality standards Chick-fil-A is known for. You will also collaborate with various departments to streamline catering processes and enhance customer experience.
Position Type:
- Full-time
- Saturday availability Required
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Free College through University of the Cumberlands (variety of degree programs)
- Scholarship opportunities
- Competitive pay
- Free meal when working
Key Expectations:
- Lead and support CFA Colony Square’s Mission and Vision Culture
- Lead, train, and support the 3 focus areas of the “winning hearts everyday strategy”: Great Food, Fast + Accurate Service and Genuine Hospitality
- Support and influence the restaurant’s overall operational and financial goals
- Work flexible work schedules to support the restaurant’s operations and guest demands
- Hold self and team members accountable to the restaurant dress code, break and lunch meal periods, and discount policies
- Maintain a positive working relationship and treat all team members with respect while providing them with direction and feedback
- Lead, follow-up, and participate in daily/weekly/monthly/quarterly cleaning checklists
- Ensure that team members monitor dining room, kitchen and overall facility cleanliness
- Ensure that Team Members work at a pace to maintain the restaurant’s established speed of service guidelines
- Addresses guests issues that may arise using the HEARD model, consult with your respective director regarding complex issues
- Assisting with store operations as necessary - CARES + food item ordering
- Will work in either Ridley or Springfield Park store to ensure proper coverage
- Be receptive and accountable to feedback and coaching from your respective Operations Lead Position Specific: CFA Delivery/Catering
- Train and manage a team of delivery team members that execute deliveries for both CFA Delivery and Catering Delivery
- Execute delivery orders if necessary to support delivery team
- Monitor driver performance, provide feedback, and implement performance improvement plans as needed
- Collaborate with kitchen and front-of-house teams to maintain a seamless delivery process.
- Prioritize exceptional customer service and resolve any delivery-related issues promptly.
- Collect and analyze customer feedback to continuously improve the delivery experience.
- Implement strategies to enhance customer retention and satisfaction.
- Complete the set-up and preparation for each catering order; boxes, utensils, sauces, TMS bags, etc.
- Assisting and supporting kitchen staff with pick-up catering orders
- When payment is received from delivery drivers, hand to proper management
- Ensure catering orders that are ‘to be collected’, tendered upon delivery
- Support the delivery of catering orders when needed
- Stow all catering related items away upon return to the restaurant
- Maintain inventory of catering supplies
- Inform the Operations Leads of any errors with catering orders
- Coordinate execution of in store catering pick-up orders as necessary
- Serve in-store guests when not supporting the BTR (Beyond the Restaurant) Team
Skill Requirements:
●. Attention to Detail ●. Adaptive to Change
- Exceptional Customer Service
- Organization
- Ability to lift 10-50 lbs
- Sense of Urgency
- Confidentiality & Discretion of Personnel Matters
- Positive Personality
- Consistent Communication with each other and Operations Lead
- Reading Comprehension
- Crisis Prevention and Intervention Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.