Cescaphe is a collection of 8 unique event spaces providing high end catering and event planning services to weddings, corporate and social events. Our mission is to execute once-in-a-lifetime, hand-crafted events with genuine care and passion, treating customers like family as we exceed their expectations. Cescaphe is a growing company that has built a stellar reputation by consistently exceeding client expectations in our food, service, professionalism, creativity, and attention to detail. The Client Development Associate is responsible for developing bookings of events at all Cescaphe Venues as well as off-site locations.
POSITION SUMMARY
The Junior Client Development Associate is responsible for supporting in the development of bookings of events at all Cescaphe Venues as well as off-site locations. The Junior Client Development Associate will be expected to help contribute to meeting sales goals working in a team setting. They will be expected to meet with clients and attend events to ensure they are up to date on event specifics. They are also responsible for overseeing the Tour Department and maintaining Brand Standards for a seamless client experience.
Special projects may also be included as required. Each team member is expected to assist when and where necessary to ensure flawless execution.
ESSENTIAL DUTIES & RESPONSIBILITIES
Product
- Promptly returns phone calls and emails within 24 hours; makes at least two attempts to reach client, leaving detailed messages whenever possible.
- Thoroughly collects all pertinent client information to make sound decisions concerning booking and pricing for the event.
- Maintains active in communication with client to encourage booking with CEG; does not passively wait for client to contact CEG.
- Successfully qualifies clients and prices events appropriately; guides clients to dates that benefit both CEG and client.
- Educates and guides clients to additional services provided by Beautiful Blooms, Cescaphe Trolley, and all other relative CEG entities.
- Prepare all documents, including contract and menus, accurately and thoroughly and forwards to client in timely manner.
Customer Service/Business Development
- Demonstrates CEG “customer care” for both potential clients and those who do not qualify.
- Refrains from judging clients, especially when developing pricing for the event.
- Conduct tours for potential or current clients when necessary.
- Informs director of difficult or emotional customer situations.
- Responds promptly and courteously to customer needs.
- Solicits customer feedback to improve service.
- Exhibits sensitivity for cultural differences.
- Builds rapport and establishes trust.
- Maintains positive working relationship with returning clients and achieves repeat business with appropriate price points.
Employee and Management Interaction
- Provides client feedback to Director of Sales Operations regarding tour experience.
- Establishes and maintains effective relations with both co-workers and managers.
- Balances teamwork and individual responsibilities.
- Gives and welcomes constructive feedback.
- Puts success of team above personal interests.
- Able and willing to fill in as needed, with or without request.
Communication and Professionalism
- Consistently adheres to CEG Mission Statement and Core Values.
- Expresses thoughts and ideas in written and/or verbal form and in a clear, effective and respectful manner.
- Exhibits good active listening and comprehension skills; speaks clearly and audibly.
- Conveys information, decisions or problems to appropriate parties on a timely basis; refrains from distorting information.
- Consistently adheres to company dress code and keeps self well groomed.
- Consistently arrives for work and is on time, ensuring work is covered when absent.
- Treats others with respect.
- Keeps commitments.
Special projects may also be included as required. Each team member is expected to assist when and where necessary to ensure flawless execution.
Qualifications
ESSENTIAL KNOWLEDGE & SKILLS
- Four-year degree or equivalent experience with at least four years related experience and/or training
- Freedom from illegal use of drugs and freedom from use and effects of use of drugs and alcohol in the workplace.
Language: Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to make effective and persuasive speeches and presentations to management, groups and/or individuals.
Mathematical: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer: To perform this job successfully, an individual should have knowledge of database software, Internet software, spreadsheet software, word processing software.
PHYSICAL DEMANDS & WORKING ENVIRONMENT
(Frequency of mobility, lifting, climbing, standing, siting, reaching, speaking, vision, color vision, outdoors/indoors, noise level, fumes/odor, chemical exposure or any other environmental hazards)
- Prolonged periods of sitting, standing and speaking.
- Ability to lift a maximum of 50 lbs.
- Requires ability to communicate clearly and concisely using the English language with guests.
- Ability to sustain long periods of loud noise and vibrations.
- Use of color vision and vision.
- Prolonged periods of sitting at a desk and working on a computer.
- Frequent use of hands and fingers to operate a computer keyboard, mouse, and telephone.
- Ability to communicate clearly, both verbally and in writing.