The Service Lab leader will be responsible for working with internal teams to scale up and manage an internal services lab to handle a high volume of customer samples for Bionano genome imaging and analysis.
Tasks and Responsibilities:
- Set up laboratory information management system
- Define and document services procedures
- Responsible for purchasing necessary equipment and hiring personnel
- Manage lab and analysis personnel
- Manage sample queue effectively
- Provide key feedback to internal marketing and technical teams on assay and bioinformatic challenges and needs
- Work with strategic stakeholders to improve and add products to commercial services offering
- Report on lab performance
- Track customer satisfaction
Preferred Educational Background:
- Masters or PhD degree in biological sciences with minimum of 5 years of relevant experience in a core lab or service lab
Preferred Experiential Background:
- Outstanding communication and organizational skills with demonstrated experience effectively managing a team
- Experience managing a service-oriented laboratory from a business and tactical level
- Knowledgeable in wet lab techniques, genomics instrumentation, and analysis of genomics data
- Effective time management skills
- Practical experience and/or in-depth knowledge of sequencing and genomics methods
- Proven ability to implement new procedures and technologies
- Experience with automation of molecular biology techniques
- Familiarity with clinical research and testing is a plus