We are seeking an experienced IT Support Technician to provide hands-on technical support within an industrial environment. This position will support end users, troubleshoot hardware and software issues, manage IT equipment, and help ensure employees receive timely and effective technical assistance.
Key Responsibilities
- Provide Level 1 and Level 2 IT support to end users
- Receive, troubleshoot, and resolve user incidents and service requests
- Escalate more complex technical issues to the appropriate support team when necessary
- Answer user questions and provide technical guidance
- Document technical issues and solutions within the support system
- Maintain accurate inventory of IT equipment, including office and production hardware
- Coordinate PC and hardware replacements for obsolete equipment
- Configure and reconfigure hardware based on user needs
- Support deployment of IT best practices and standardized solutions
- Prepare monthly support reporting
- Communicate IT equipment usage guidelines and local support processes to employees
- Participate in user awareness sessions covering information security and IT best practices
Qualifications
- 2+ years of IT support or maintenance experience, preferably within an industrial or manufacturing environment
- Experience troubleshooting end-user hardware and technical issues
- Knowledge of incident and request management
- Strong problem-solving and customer-service skills
- Ability to document technical solutions and follow established procedures
- Strong organizational skills with the ability to maintain accurate IT asset inventory
- English required
- Spanish or German language skills are a plus
Pay Details: $71,000.00 to $76,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.