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Warehouse Account Manager
Adams Keegan
Memphis, TN
Added 1 day ago
Chief Financial Officer
Adams Keegan
Memphis, TN
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Adams Keegan

Customer Support Representative

Kennesaw, GA, United States

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Job details

Posting language: English

Original job description

We are looking for a proactive and personable Customer Support Representative to join our client's team. This role is focused on delivering excellent customer service across phone, email, and chat channels. The successful candidate will assist customers with order updates, sales-related enquiries, and general communication, ensuring a positive and professional experience at every touchpoint. Technical knowledge is not required but would be advantageous. We value strong communication skills, a positive attitude, and the ability to stay calm and effective in fast-paced or high-pressure situations.

Key Responsibilities

Answer incoming customer calls in a friendly, professional, and timely manner
Respond to customer queries via email and chat platforms
Provide accurate updates on customer orders and delivery timelines
Proactively follow up with customers regarding order status, delays, or issues
Handle sales-related enquiries, including product information and availability
Resolve customer concerns efficiently, escalating complex issues when required
Maintain clear and detailed records of customer interactions and transactions
Work collaboratively with internal teams (e.g., sales, logistics) to ensure smooth order fulfilment
Identify opportunities to improve customer satisfaction and internal processes

Key Skills & Attributes

Excellent verbal and written communication skills
Strong interpersonal skills with a customer-first mindset
Ability to multitask and manage multiple communication channels effectively
Calm and solution-oriented under pressure
Proactive, resourceful, and able to work independently
High attention to detail and strong organisational skills
Positive attitude and willingness to learn

Qualifications & Experience

Previous experience in customer service or a similar role is preferred
Experience with phone-based support and customer communication tools is advantageous
Formal qualifications or a degree are not required but will be considered a plus

What We’re Looking For We’re seeking someone who is motivated, dependable, and eager to contribute to a positive customer experience. The ideal candidate is adaptable, responsive, and brings energy and professionalism to their work.

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More about this job

Skills

Customer service
Assist customers
Sales
Communication skills
Logistics
Interpersonal skills
Multitask
Work independently
Attention to detail
Organizational skills
Customer experience
Adaptability

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