• Summary of Position The Supervisor provides leadership and direction to a team of specialists in order to ensure project, unit, and team goals are met and that child support cases proceed timely through the child support process. Essential Job Requirements
- Collaborates with upper management to set goals and expectations for the team
- Plans, organizes, defines, and reviews work and workflow of a team of specialists to ensure child support cases progress timely
- Evaluates performance, identifies training needs, provides feedback, coaches and counsels team members
- Proactively identifies problems and implements solutions to current and long-term issues
- Receives, evaluates, and resolves customer complaints
- Provides guidance to assigned staff regarding policy, procedures, and customers having special needs
- Attends and participates in management meetings
- Conducts weekly team meetings and posts unit production statistics on a regular basis
- Works with upper management to ensure actions are taken within established federal, state and contractual timeframes
- Works closely with Staff Attorneys so that all necessary legal and/or administrative documents are prepared according to guidelines and federal and state policies and procedures as well as contractual requirements
- Contacts state/county Child Support staff, local IV-D offices, District Attorney, Clerks of Court and other appropriate individuals/agencies regarding child support related issues as needed
- Assists project management in performing community outreach activities and in establishing and maintaining good community relations
- Provides for the confidentiality and security of all case information
- Regular and timely attendance
- Other duties as assigned
Required Education Bachelor’s Degree in a related field (i.e., Criminal Justice, Human Services, Psychology) or equivalent, related work experience. Required Experience
- At least two years of supervisory experience or experience in a leadership capacity
- Child support knowledge and experience is strongly preferred
YoungWilliams offers a benefit package for our full time, regular employees. Our benefit package includes medical, dental, vision, life insurance, and disability coverages. We also offer a 401k program with an employer match. Paid time off programs, along with paid holidays, are also available.