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Added 1 day ago
Child Support Specialist - Customer Service Call Center
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Child Support Supervisor
YOUNGWILLIAMS INC
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Added 9 days ago
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Omaha, NE
Added 16 days ago
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YOUNGWILLIAMS INC

Child Support Supervisor

Jefferson City, MO, United States

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Job details

Education: High school diploma
Posting language: English
Posted: Oct 19, 2026

Original job description

Summary of Position

The Child Support Supervisor provides leadership and direction to a team of specialists (case initiation and mailroom) to ensure project, unit, and team goals are met and that child support cases proceed timely through the child support intake process. Essential Job Requirements

Plans, organizes, defines, and reviews work and workflow of a team of mailroom and case initiation specialists to ensure timely processing that is in accordance with contractual requirements
Collaborates with the Manager to set goals and expectations for the team
Evaluates performance, identifies training needs, provides feedback, coaches and counsels team members
Proactively identifies problems and implements solutions to current and long-term issues
Receives, responds to, and resolves hotline supervisor calls
Works with management to develop policy and procedures for daily operations
Provides guidance to assigned staff regarding policy and procedures
Assists in conducting quality control reviews within the team
Maintains a positive working relationship with State personnel
Attends and participates in management meetings
Posts unit production statistics on a regular basis
Assists project management in performing community outreach activities and in establishing and maintaining good community relations
Provides for the confidentiality and security of all case information
Regular and timely attendance
Other duties as assigned

Required Education

High School diploma or GED required
Bachelor's degree in a related field preferred

Required Experience

At least two years of supervisory experience or experience in a leadership capacity
Child support experience preferred

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More about this job

Skills

Workflow
Quality control
Statistics
Project management
Community engagement
Confidentiality
Leadership

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