Join Our Team
Woodmont Properties is looking for an enthusiastic, customer-focused Leasing Professional to join our property management team!
As a Leasing Professional, you’ll be one of the first points of contact for prospective and current residents. You’ll help prospective residents find the right apartment home, guide them through the leasing and move-in process, build lasting relationships, and help create an exceptional resident experience.
If you’re a motivated sales and customer service professional who enjoys connecting with people, achieving goals, and working as part of a collaborative team, we’d love to meet you.
🏢 Company: Woodmont Properties
🕒 Full-Time | 40 Hours per Week | Non-Exempt
💻 On-Site
What You’ll Do
Leasing & Sales
- Welcome prospective residents and identify their apartment needs and preferences.
- Conduct engaging tours of model and available apartment homes.
- Present community features and benefits and confidently close apartment leases.
- Respond promptly and professionally to phone, email, and in-person inquiries.
- Review apartment availability daily and maintain knowledge of available homes.
- Consistently follow up with prospective residents to drive leasing activity.
- Record prospect traffic, communications, and follow-up activity accurately in the CRM.
- Maintain knowledge of the surrounding area, local market, and competing apartment communities.
- Shop competitive properties and assist with market comparison reports.
- Support community occupancy and leasing goals through exceptional customer service and sales performance.
Applications, Leases & Move-Ins
- Create applicant files and process rental applications within required timeframes.
- Verify applicant qualifications according to company policies and procedures.
- Present applications to the Community Manager for approval.
- Communicate application decisions promptly and professionally.
- Schedule lease signings and coordinate the move-in process.
- Prepare lease agreements, addendums, and required move-in documentation.
- Ensure applicant and resident information is entered accurately into property management systems.
- Process required deposits and other payments according to company procedures.
- Help ensure each new resident receives a smooth, welcoming move-in experience.
Resident Experience & Retention
- Build positive relationships with residents throughout their residency.
- Respond to resident questions and requests with professionalism and urgency.
- Document resident correspondence and escalate concerns when appropriate.
- Assist with the lease renewal process and resident retention initiatives.
- Help coordinate resident events and activities that encourage community engagement.
- Promote Preferred Employer and other community programs.
- Maintain courteous, professional communication with residents, applicants, vendors, and community partners.
Marketing & Community Outreach
- Participate in internal and external marketing events.
- Assist with outreach campaigns and distribution of marketing materials.
- Build relationships with local businesses, employers, and organizations to generate prospective resident traffic.
- Support corporate, business, and community outreach efforts.
- Help identify joint marketing opportunities that increase awareness and leasing activity.
- Promote Woodmont Properties communities professionally and consistently.
Community & Property Support
- Walk the community, tour path, model apartments, vacant homes, and make-ready apartments regularly.
- Help ensure apartments being shown are clean, presentable, and ready for prospective residents.
- Maintain an organized, professional leasing office and workspace.
- Monitor community curb appeal and communicate concerns to the appropriate team members.
- Report apartment or property maintenance needs for appropriate follow-up.
- Assist the Community Manager with property-related projects and assignments.
- Work collaboratively with leasing, management, and maintenance team members to achieve community goals.
- Follow all company policies, procedures, safety requirements, and applicable Federal and State Fair Housing laws.
Qualifications
Required
- High school diploma or GED, related experience or training, or an equivalent combination of education and experience.
- Sales and/or customer service training or experience.
- Strong sales, presentation, and closing skills.
- Excellent customer service and relationship-building skills.
- Strong verbal and written communication skills.
- Professional, positive, and approachable demeanor.
- Ability to respond effectively to prospective and current resident needs.
- Strong organizational and time-management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Basic mathematical skills, including percentages, rates, and ratios.
- Working knowledge of Microsoft Office and Excel.
- Ability to work effectively both independently and as part of a team.
- Ability to work a flexible schedule that may include weekends and occasional evenings.
- Ability to maintain a clean driving record when operation of a community golf cart is required.
Preferred
- Previous experience in apartment leasing, multifamily property management, sales, hospitality, or customer service.
- Experience using Yardi or comparable property management software.
- Experience with CRM systems, lead management, and prospect follow-up.
- Knowledge of apartment leasing practices and Fair Housing requirements.
- Experience with resident retention and lease renewals.
- Experience with community outreach, marketing, or resident events.
What We’re Looking For
Our successful Leasing Professional will demonstrate:
- Sales Ability: Builds rapport, identifies customer needs, communicates value, follows up, and confidently asks for the lease.
- Customer Service: Provides timely, courteous, and professional service to prospects and residents.
- Communication: Communicates clearly and effectively in person, by phone, and in writing.
- Problem Solving: Identifies concerns and works collaboratively to find appropriate solutions.
- Teamwork: Supports colleagues and contributes to the overall success of the community.
- Organization: Manages prospect follow-up, applications, paperwork, and competing priorities accurately and efficiently.
- Professionalism: Maintains composure, accountability, confidentiality, and a positive attitude.
- Adaptability: Responds effectively to changing priorities and unexpected situations.
- Dependability: Follows through on commitments, meets deadlines, and maintains reliable attendance and punctuality.
- Integrity: Treats others with respect, follows company policies, and conducts business ethically.
What We Offer
Woodmont Properties offers a competitive benefits package that includes:
- 🩺 Medical Insurance
- 🦷 Dental Insurance
- 👓 Vision Insurance
- 💰 401(k) with Company Match
- 🌴 Paid Time Off (PTO)
- 🎉 Paid Holidays
Benefit eligibility, coverage, and plan terms are subject to applicable company plans and policies.
Work Environment & Schedule
This is a full-time, on-site position, typically scheduled five days per week and approximately 40 hours per week.
Because our residents and prospective residents may need assistance outside traditional Monday-Friday business hours, the schedule may include Saturdays, Sundays, and occasional evenings based on community and business needs.
The Leasing Professional regularly interacts with prospective residents, current residents, team members, and community partners and moves throughout the property to conduct tours and inspect apartment homes.
While performing the essential functions of the position, the employee may regularly be required to sit, stand, walk, reach, talk, and hear and may frequently be required to stoop, kneel, crouch, climb, or balance. The position may require lifting and/or moving up to 25 pounds.
The typical work environment has a moderate noise level.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Apply Today
Ready to turn conversations into connections and prospects into residents?
If you’re passionate about sales, customer service, and creating an exceptional experience for residents, we want to hear from you.
Apply today to join Woodmont Properties as a Leasing Professional and help our residents find a place they’re proud to call home.
Equal Opportunity Employer
Woodmont Properties is an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs and in accordance with applicable federal, state, and local employment laws.
