Community Manager

Join Our Team

Woodmont Properties is seeking an experienced, results-driven Community Manager to lead the operations and performance of one of our apartment communities.

As Community Manager, you’ll take ownership of the community’s financial performance, occupancy, resident experience, team development, maintenance operations, and overall property standards. You’ll lead an on-site team, develop strategies to achieve business goals, and create a community where residents are proud to call home.

If you’re a multifamily leader who combines strong people leadership, financial acumen, leasing expertise, and exceptional customer service, we’d like to hear from you.

📍 Location: [Community Name | City, State]

🏢 Company: Woodmont Properties

🕒 Full-Time | [Exempt/Non-Exempt]

💻 On-Site

What You’ll Do

Team Leadership & Development

• Lead, coach, and develop all on-site team members.
• Oversee interviewing, hiring, onboarding, training, performance management, and employee development.
• Establish schedules and ensure appropriate staffing and emergency coverage.
• Conduct performance evaluations and provide regular, actionable feedback.
• Lead team meetings focused on property performance, resident service, operational priorities, and new initiatives.
• Address employee concerns and performance issues appropriately and consistently.
• Create a collaborative, accountable team environment focused on achieving community and company goals.
• Ensure team members follow company policies, procedures, and safety standards.

Property Operations

• Take ownership of the community’s overall operational performance and appearance.
• Regularly inspect the property, vacant apartments, amenities, grounds, and common areas.
• Work closely with the Maintenance Supervisor to maintain high standards for property appearance, preventive maintenance, and resident service.
• Ensure an appropriate inventory of market-ready apartment homes is available.
• Oversee move-in and move-out processes and apartment conditions.
• Coordinate and supervise vendors and outside contractors.
• Review maintenance operations for opportunities to improve quality, efficiency, and cost control.
• Obtain bids and oversee purchasing in accordance with company procedures.
• Maintain required property, maintenance, inspection, inventory, and safety documentation.
• Identify property concerns early and develop effective solutions.

Leasing, Marketing & Occupancy

• Drive the community toward established occupancy, revenue, and income goals.
• Develop and implement effective leasing and marketing strategies.
• Coach and support the leasing team to improve traffic, conversions, and occupancy.
• Monitor online, print, social media, and other property advertising.
• Review local market conditions and conduct competitive market surveys.
• Maintain current knowledge of competing apartment communities, pricing, availability, and market trends.
• Review leases and rental applications in accordance with company procedures.
• Inspect vacant apartments regularly to ensure market readiness.
• Maintain outstanding community curb appeal.
• Develop relationships with local employers, businesses, and community organizations to increase awareness and leasing traffic.
• Identify and implement creative outreach and joint marketing opportunities.

Resident Experience & Retention

• Build a community culture centered on responsive and professional resident service.
• Ensure residents are provided with a clean, safe, and well-maintained community.
• Ensure resident service requests are addressed promptly and residents are informed of delays.
• Oversee the lease renewal process, including rent increases, lease changes, communication, and renewal efforts.
• Address resident concerns and resolve challenging situations professionally.
• Develop and implement resident programs and events that strengthen community engagement.
• Consistently identify opportunities to improve resident satisfaction and retention.

Financial Management & Collections

• Manage community financial performance with a focus on increasing revenue and controlling operating expenses.
• Prepare and monitor operating and capital budgets.
• Complete required weekly and monthly financial and operational reporting accurately and on time.
• Monitor rent collection and accounts receivable.
• Manage delinquent accounts and coordinate appropriate collection or legal proceedings in accordance with applicable laws and company procedures.
• Maintain accurate records of property transactions.
• Review expenditures and manage operations within approved budget parameters.
• Oversee property purchasing and ensure established purchasing procedures are followed.
• Manage and reconcile applicable petty cash and property debit card transactions.
• Identify opportunities for cost savings, operational efficiencies, and revenue enhancement.

Compliance & Safety

• Ensure community operations comply with company policies and procedures.
• Maintain compliance with applicable Federal Fair Housing requirements and other relevant laws and regulations.
• Promote a strong culture of workplace and resident safety.
• Ensure required safety programs, inspections, records, and procedures are followed.
• Report and address potentially unsafe conditions promptly.
• Maintain confidentiality and demonstrate sound judgment, integrity, and professionalism.

Supervisory Responsibilities

The Community Manager directly supervises applicable office, leasing, and Assistant Community Manager personnel and may oversee a Maintenance Supervisor who is responsible for additional maintenance employees.

Leadership responsibilities may include:

• Interviewing and hiring
• Training and employee development
• Scheduling and assigning work
• Establishing performance expectations
• Conducting performance evaluations
• Coaching and recognition
• Addressing employee concerns
• Performance management and discipline
• Resolving workplace issues
• Building engagement and team accountability

Qualifications

Required

• Demonstrated ability to lead, coach, motivate, and hold teams accountable.
• Strong knowledge of apartment community operations, including leasing, resident relations, maintenance coordination, and financial management.
• Experience managing budgets, expenses, collections, and property performance.
• Strong understanding of occupancy, revenue, resident retention, and cost-control strategies.
• Excellent customer service and resident-relations skills.
• Strong written and verbal communication skills.
• Ability to resolve problems and make sound decisions in challenging situations.
• Strong organizational, planning, and time-management skills.
• Ability to manage multiple priorities and projects in a fast-paced community environment.
• Strong understanding of Fair Housing and applicable property management practices.
• Ability to work collaboratively with residents, employees, vendors, contractors, and leadership.
• Ability to provide on-call support for property emergencies as required.

Preferred

• Previous Community Manager, Property Manager, or comparable multifamily property management experience.
• Experience supervising both leasing/office and maintenance teams.
• Experience developing and managing operating and capital budgets.
• Experience with apartment leasing, renewals, collections, delinquency management, and resident retention.
• Experience managing vendors, contracts, bids, and capital improvement projects.
• Experience with multifamily property management and accounting software.
• Knowledge of local apartment market conditions and competitive market analysis.

What We’re Looking For

A successful Community Manager will demonstrate:

• Leadership: Builds trust, establishes clear expectations, motivates others, and develops high-performing teams.
• Business Acumen: Understands how operational decisions affect revenue, profitability, occupancy, and resident satisfaction.
• Financial Management: Manages budgets responsibly, controls expenses, and identifies revenue opportunities.
• Customer Service: Handles resident concerns professionally and creates a service-oriented culture.
• Problem Solving: Evaluates information, identifies root causes, and makes timely, practical decisions.
• Communication: Communicates clearly and confidently with employees, residents, vendors, and leadership.
• People Management: Delegates effectively, develops employees, provides feedback, and holds team members accountable.
• Organization: Effectively manages deadlines, reporting, property priorities, projects, and employee responsibilities.
• Cost Consciousness: Protects community resources while maintaining quality and service standards.
• Integrity: Makes ethical decisions, maintains confidentiality, and treats others professionally and respectfully.
• Adaptability: Successfully manages changing priorities, operational challenges, and unexpected situations.
• Safety: Promotes safe practices for employees, residents, vendors, and visitors.

What We Offer

Woodmont Properties offers a competitive benefits package that includes:

• 🩺 Medical Insurance
• 🦷 Dental Insurance
• 👓 Vision Insurance
• 💰 401(k) with Company Match
• 🌴 Paid Time Off (PTO)
• 🎉 Paid Holidays

Benefit eligibility, coverage, and plan terms are subject to applicable company plans and policies.

Work Environment & Schedule

This is a full-time, on-site leadership position with regular interaction with residents, prospects, employees, vendors, contractors, and company leadership.

The Community Manager regularly moves throughout the property to inspect apartment homes, grounds, common areas, amenities, and maintenance operations.

Because the Community Manager has overall responsibility for the community, availability for emergency/on-call situations is required, including when issues occur outside normal business hours.

Apply Today

Ready to lead a community and make an impact?

If you’re an experienced multifamily professional who knows how to develop great teams, deliver exceptional resident experiences, and drive strong operational and financial results, we want to hear from you.

Apply today to join Woodmont Properties as a Community Manager.

Equal Opportunity Employer

Woodmont Properties is an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs and in accordance with applicable federal, state, and local employment laws.