Technomic provides foodservice clients around the globe with the research, insights and strategic consulting support they need to enhance their business strategies, decisions and results. Our services range from major research studies and management consulting solutions to online databases and simple fact-finding assignments.
The Research Admin will work directly with Research & Insights Project Teams to assist with the coordination of proprietary research studies.
This position will have a large focus on executing outreach activities to help drive qualitative research. This includes supporting recruitment and respondent QA for our B2B panel, building out contact lists, initial outreach, scheduling interviews, requesting and sending incentives, and becoming an in-house expert on respondent recruitment and retention. This position will also assist with general project coordination and support the Research & Insights VP with additional administrative tasks: coordinating department meetings, maintaining contractor lists, creating bi-weekly deliverable and availability files, maintaining project management tool access, creating onboarding schedules, etc.
This individual must possess good interpersonal skills and be able to work effectively with a variety of team member within the Research & Insights team and across Technomic departments. The candidate must demonstrate the ability to be a strong communicator (written and oral skills), have excellent organizational skills and the ability to adapt to rapidly shifting assignments and deadlines.
The Technomic Research Admin helps coordinate activities required to deliver the research to Technomic clients on time and with high quality. Responsibilities include, but are not limited to:
- Team outreach coordinator
- Become a Marketo expert and handle outreach for all interview projects
- Create extensions and pull lists from existing sources
- Create and send outreach emails
- Schedule all interviews
- Create new contact lists as projects arise (ex. top FSMs, GPOs, c-stores)
- Handle qualitative interview incentive
- Request from Accounting
- Send out following completed interviews
- Maintain master list and reconcile with Accounting at project close
- Operator Community Panel (OCP) Support
- Run support email account for our panel of foodservice key decision makers
- Confirm incentives available to process rewards
- Approve incentives on a weekly basis
- Vet new respondents to confirm panelist legitimacy
- Coordinate panel recruitment and QA efforts
- Additional future responsibilities for consideration after Marketo and OCP mastery:
- Maintain Availability Report (send reminders to team, summary to team leads, update as needed with new hires and yearly updates)
- Coordinate Research & Insights Department meetings
- Build and maintain contractor list
- Managed access for project management tool and create ad hoc reports
- New hire coordination (Create onboarding agendas and schedule necessary meetings, coordinate access to Technomic platforms, etc.)
- Track out of pocket expenses for proprietary projects
- Assist with recruiting for bulletin board and focus group projects
Knowledge, Skills & Abilities
The Research Admin should have the following characteristics:
- Professional maturity: Exhibit qualities that demonstrate professionalism and the desire to excel within the position.
- Effective time manager: Able to prioritize work and manage time to complete work on time and within budgeted days/hours. Can juggle multiple concurrent projects.
- Proactive: Escalates problems with potential solutions to supervisor/PM/Advisor. Provides advanced notice if challenges will prevent tasks from being completed in a timely manner or if scheduling conflicts occur.
- Detail orientated: Has extreme attention to detail and adherence to quality control process and consistently delivers quality, error-free work
- Initiative: Takes responsibility to get work done efficiently and effectively. Demonstrates a desire to learn and grow. Can work independently with general direction and supervision. Does not hesitate to ask questions.
- Can-do Attitude: Approaches new projects with vigor and sees them as a chance to increase industry knowledge and develop expertise. Is excited by the chance to work with new topics, team members, and departments.
- Intellectual curiosity: Possesses a natural inquisitiveness and approaches business questions with curiosity to build insights and ultimately solve the problem.
- Strong interpersonal skills: Able to work well with others and collaborate productively with other team members and clients.
- Communicate effectively: Demonstrate ability to effectively express ideas and opinions. Can communicate across all levels of the Technomic and Winsight organization. Demonstrate the ability to become a strong writer. Comfortable providing support on client-facing interactions – conference calls, webinars, etc.
Prerequisites:
- Proven work experience as a Research Admin or Project Coordinator or similar role
- Hands-on experience with project management software/tools
- Associate’s Degree required
- 1-3 years prior experience
- Proficiency with Microsoft Word, Excel, PowerPoint, email and internet searches
Technomic is an Equal Opportunity Employer. Technomic does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business needs.