Nature of Work
Key Responsibilities
Duties of the Economic Service Worker will include, but are not limited to:
- Processing and tracking applications for individuals requesting economic assistance through Bureau programs.
- Conducting thorough telephone and face-to-face interviews with clients to gather personal, financial, and social information to determine program benefits eligibility.
- Completing reviews and determining eligibility for services such as SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Assistance.
- Keeping an up-to-date client caseload while ensuring timely and accurate case processing and tracking.
- Monitoring and responding to communications from clients, client services, supervisors, program managers, and upper management, including checking and responding to emails and phone calls.
- Referring clients to additional support services and agencies as needed.
- Maintaining current knowledge of policy updates and program changes.
- Entering and managing client data in appropriate systems and dashboards.
- Assisting in the recovery of overissued benefits when applicable.
- Performing other related duties as assigned.Minimum Qualifications Training: Bachelor's degree from a regionally accredited college or university.Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
OR Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
Special Requirement: A valid driver's license may be required.
Benefits
State employment offers a variety of benefits. Click HERE to visit the Division of Personnel's Benefits Page.