JOB SUMMARY:
Greets, engages and seats all Guests in a warm and friendly manner, making a WOW first impression. Assists in maintaining the overall Guest flow of the restaurant. As Guests are departing, inquire about their experience, thank them for dining with us, and invite them back. To perform side duties including, but not limited to, answering the phone, bussing tables, washing dishes, expediting orders and running food. Maintains regular and consistent attendance and punctuality.
PRINCIPAL ACCOUNTABILITIES:
- Greets, engages, and seats the Guest in a timely and controlled manner. Accommodates any special needs, (i.e., boosters, highchairs, disabilities, large parties, etc.). Opens doors for arriving and departing Guests. Consistently explains features and limited time offerings.
- Manages the Wait List as needed, quoting accurate times.
- Provides assistance to servers.
- Maintains clean and organized work and entry areas, including windows, floors.
- Checks the overall cleanliness of the restrooms every 30 minutes.
- Understands and accurately uses the P.O.S. (point of sale) system to clock-in/out, to process/input orders and complete end of shift procedures.
QUALIFICATIONS
Education:
- High School graduate or equivalent preferred
Experience:
- Previous host/ hostess experience preferred
Skills/Competencies/Certifications:
- Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in all areas of the restaurant
- Reading, writing and superior communication skills required
- Communicates with Guests demonstrating confidence, creating a friendly, relaxed atmosphere
PHYSICAL REQUIREMENTS:
Activity
Frequency *
Comments (i.e. max #. lbs, % of
Activity
Frequency *
Comments (i.e. max #. lbs, % of time)
Balancing Infrequently
Pulling Infrequently
Carrying Daily 25+ pounds Pushing Infrequently
Climbing Infrequently
Reaching Daily High shelves
Crawling Infrequently
Reach Above Shoulder Daily High shelves
Crouching Daily Low shelves Repetitive Foot Movement Infrequently
JOB TITLE:
Host (ess)
JOB CODE:
Depth Perception Infrequently
Repetitive Hand Movement Hourly POS system/serving utencils
Fine Manipulation Infrequently
Seeing Hourly
Grasping Daily
Sitting Infrequently
Handling Hourly
Speaking Hourly
Hearing Hourly
Standing Hourly Shifts of 8+ hours
Kneeling Daily
Stooping Daily
Lifting Daily 25+ pounds Walking Hourly Shifts of 8+ hours
Mixing Infrequently
Twist Hourly
- Frequency: hourly / daily / weekly / occasional / infrequently
Environmental Condition * Comments
Inside/Outside Variable Restaurant environment, freezer, ovens; Outside to take out trash
Cold/Heat Variable Restaurant environment, grill, freezer, ovens; Outside to take out trash
Wet/Dry Variable Restaurant environment
Noise/Vibrations Variable Restaurant environment
Hazards Variable Restaurant environment: knives, grill, fryer
Fumes/Dust/Odor Variable smoke, cleaning chemicals, kitchen odors (spices, meat), grill / fryer
- Condition: normal / none / extreme / variable
Other Factors Comments
e.g. travel Up to 15%. May deliver full service catering.