Department: Healthy Start - Coordinated Intake and Referral (Connect) Location: Gainesville, FL - Hybrid position that requires reliable internet and appropriate internet speeds at remote location (A speed Test will be provided during the interview process) Employment Type: Full-Time Salary: $39,000 to $42,000; plus, benefits Posting Closes: Open until filled
JOB SUMMARY
The Connect Representative contacts participants (pregnant women, fathers, newborns and their families) to provide resources and support through telephonic case management services with the goal of enrolling the participant in a home visiting program. This role requires strong telephonic communication skills and experience in Microsoft applications and other computer-based data systems.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this position without accommodation. The omission of an essential function does not preclude the management team from assigning duties not listed herein if such functions are a logical assignment to the position.
Create and maintain a positive image of Connect and all home visiting programs.
Use program eligibility guide to connect participants to home visiting services.
Provide case management services by phone to Connect participants (extensive education of programs and services available will be provided during new hire training). Case management services include:
- Documentation and counseling of home visiting programs and services available with the goal of enrollment into a home visiting program.
- Submission of referrals and follow-up with home visiting programs and community partners.
- Explanation of Medicaid and WIC benefits to Connect participants as necessary
- Education of family planning, safe sleep, community resources, prenatal and postpartum care.
Provide accurate data entry of Connect participant information into the Well Family data system.
Secure and protect confidentiality of Connect participant information in the Well Family data system.
Participate in required program training and staff meetings.
Attend all scheduled meetings (in-person and virtual).
Perform other duties as assigned by the Coordinated Intake and Referral Manager and/or leadership team.
KEY ATTRIBUTES AND CORE COMPETENCIES (i.e., Knowledge, Skills, and Abilities for an Employee to Be Successful)
- Experience with use of computer hardware/software including Microsoft Office, the internet and virtual platforms
- Ability to use discretion when handling sensitive and confidential situations
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- Highly organized, self-motivated, compassionate and detail oriented
- Ability to work both independently and as part of a team
- Ability to work both from a fixed office location and to telework from a remote location as necessary or warranted
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- Knowledgeable of Medicaid and Managed Care Organizations
- Familiarity of maternal and child health programs and community resources
- Proficiency in data management and record keeping
- Demonstrated a high level of verbal/written communication, interpersonal, self-management, and creative thinking skills with compassion, courtesy and tact
- Ability to clearly convey information and ideas to individuals and groups
- Ability to achieve results and success even under tough circumstances and identify new and unique ways to solve problems
- Ability to recognize the value that different perspectives and cultures bring to an organization and work effectively with many populations
QUALIFICATIONS
Education - Must have one of the following:
Four-year degree from an accredited college or university in Health Planning, Public Health, Health Education, Social Services or related field.
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