Server/Desktop Systems Manager Information Technology Dept. City of Waltham
Position Purpose: The purpose of this position is to support and execute the City’s server and desktop system operations under the direction and supervision of the MIS Director. The roles and duties include overall supervision and execution of servers and desktop operation and development. This includes, but is not limited to, server/desktop operating systems (i.e. Microsoft and Unix systems), server/desktop hardware configuration, and department and end user support. This includes scheduling and maintaining the existing server/desktop operational functions, gathering and responding to non-scheduled work orders and service calls, and supporting and developing new system project plans. It also requires ongoing interaction with various city employees and other department managers to identify and define the City’s system operational and system training objectives. Coordinates and supervises the installation and maintenance of server and desktop systems, related components, peripherals, operating systems, the City’s Hyper-V virtualized server cluster, related components, peripherals, operating systems, configurations, utilities, office automation and other applications; provides support for server and desktop and network systems. Diagnoses and resolves routine server and desktop operating and functional issues. Coordinates server and desktop installation and maintenance with other IT staff members, departmental supervisors, others responsible for departmental computing, adopted standards, and defined priorities. Coaches users in their utilization of microcomputer systems and applications; helps resolve operational issues as needed; assists with user training. Establishes and maintains schedules for and performs preventative maintenance. Talks users through the resolution of problems and instructs them in the use of various forms of assistance; tracks help desk incidents according to adopted disciplines. Documents server/desktop and network installations. Participates in development and implementation of the City’s disaster protection and recovery programs. Assists in performing network administrative tasks. Performs similar or related work as required, directed or as the situation dictates. Full job description available through Human Resources. Qualifications: Requires advanced technical training equivalent to a Bachelor’s degree in computer science, micro-computing or a related field; must have five or more years of experience working in the maintenance, deployment or similar technical function relative to server, desktop, and network administration, strong knowledge of Windows Server (current supported versions), Hyper-V virtualization and clustering, and Microsoft SQL Server are required;; should be very familiar with SQL Server administration, Hyper-V cluster management (failover clustering, live migration, storage), M365, DNS, DHCP, TCP/IP, switches and routers and network security best practices (including endpoint protection and multi-factor authentication). Must successfully pass a Criminal Offenders Record Information (CORI) and pre-employment physical with drug and alcohol screening. Salary: $101,506 yr. (full range up to $123,706 yr.) Hours: Mon.-Fri. 8:30-4:30 Deadline to apply: Thursday, Nov. 12, 2026
Qualified applicants should submit a City of Waltham application, resume and cover letter to: City of Waltham Human Resources 119 School St. Waltham, MA 02451 781-314-3355 Email: jobs@city.waltham.ma.us Requisition # 2026-83 Applicant selected must submit 3 letters of recommendation within one week of accepting any conditional offer. Letters may not be dated any older than 2 yrs. and may not be from relatives. Emails are acceptable providing they come directly from the author’s email.