SALES OPERATIONS SPECIALIST: \$75K - \$103K/YEAR VulcanForms - developer of industrial-scale laser metal additive manufacturing solutions. We deliver end-to-end production by combining scalable additive manufacturing, precision machining, and advanced digital infrastructure for aerospace, defense, medical, and other essential industries. About the Role: VulcanForms is seeking a Sales Operations Specialist to support the commercial processes behind its growing, multi-vertical manufacturing business. This role will help transform existing proposal, order-management, and forecasting practices into repeatable, scalable processes. The Sales Operations Specialist will serve as the deal desk for a seven-person sales team, owning quote preparation, pricing coordination, pipeline data quality, forecasting visibility, and the handoff from closed opportunities to purchase orders. This is a hands-on position that requires strong follow-through, attention to detail, and the ability to work effectively with sales, engineering, finance, and operations teams. The position reports to the Senior Director of Commercial Operations. Key Responsibilities: -Serve as the commercial team?s deal desk, managing quote intake, preparation, pricing review, and approval routing -Prepare and issue customer quotes, including complex and non-standard product configurations -Collect cost and margin inputs from engineering and finance and prepare pricing recommendations for approval -Maintain quote templates, product structures, and pricing rules -Track quote turnaround times against established targets -Facilitate the weekly and quarterly forecast process with business unit owners -Drive forecast contributors toward committed, accurate, and timely submissions -Own forecast reporting and visibility by collecting, consolidating, and sharing data through commercial systems -Establish pipeline data-quality standards and audit records for accuracy and completeness -Track quota attainment and supply attainment data for Finance -Own the transition from quoted and won opportunities to purchase orders, coordinating across commercial and operations teams -Manage customer follow-through, including order status updates, expediting, and follow-up activities -Escalate early when a delivery commitment or customer expectation is at risk -Enforce commercial data standards for opportunity stages, required fields, record ownership, and account hygiene -Document current commercial workflows and identify process friction points -Translate identified issues into a prioritized list of process improvements -Represent the commercial team on cross-functional initiatives as needed -Support the development of scalable commercial processes as the business grows Qualifications: -Four or more years of experience in sales operations, commercial operations, or a comparable commercial support role -Direct experience owning a quoting or deal desk process for configured, engineered, or non-catalog products -Experience managing a forecast process with business or sales leaders -Demonstrated ability to hold contributors accountable to data-quality and reporting standards -Advanced Excel skills -Working proficiency in Salesforce as a power user -Experience with an ERP system, such as Epicor, in a commercial or order-management capacity -Background in manufacturing, industrial products, or engineered-to-order businesses -Strong organizational skills and consistent follow-through on operational commitments -Ability to work independently without requiring extensive day-to-day oversight -Strong written and verbal communication skills -Credibility and effectiveness when working with sales professionals, engineers, finance partners, and operations teams -Strong attention to detail and ability to manage multiple priorities in a growing business
