*THIS IS A HYBRID ROLE BASED OUT OF GREENSBORO, NC*
Introduction:
The Shared Services Administrator delivers accurate, timely data entry and routine transaction processing through P&C shared services queues, maintaining employee records and following established procedures. In this role, you will process approved employee lifecycle transactions (onboarding, transfers, job changes, leaves, terminations, and data corrections), maintain personnel records, and provide standard status updates. You will process approved requests within documented procedures and request missing information, routing exceptions, policy interpretation, and approval decisions to the regional Manager. This is a business support role that offers a strong foundation for building a career in Human Resources shared services. Based onsite in Greensboro, you will also provide in-person employee support and coordinate local onboarding, temporary-worker milestones, recognition, training logistics, and site administration.
What You Will Do:
- Enter and update employee data in Dayforce from approved ServiceDesk+ requests and supporting documents.
- Process standard, fully approved onboarding, transfers, job changes, leaves, and data corrections using workflows and checklists.
- Process approved termination transactions and employee record updates according to documented checklists and required approvals.
- Check required fields, effective dates, and approvals before processing. Request missing information and flag discrepancies.
- Maintain personnel records and attach supporting forms, approvals, and transaction evidence to the appropriate case or employee file.
- Prepare standard letters and reports using approved templates. Update trackers and confirm completion of assigned requests.
- Log and categorize requests from shared inboxes and service channels. Process assigned work in priority order to meet SLAs and payroll cutoffs.
- Provide status updates and standard answers using approved scripts and job aids. Route policy questions and nonstandard cases to the regional Manager. Continue routine status updates without further escalation.
- Check entries against source documents, correct processing errors within approved procedures, and flag system issues or repeat errors.
- Coordinate onsite onboarding and provide in-person support to new employees.
- Maintain union headcount records and support related benefits documentation and processing.
- Coordinate temporary-worker reviews and conversions, following up with staffing partners on required actions.
- Support employee recognition and milestone award programs.
- Support onsite training delivery and employee surveys.
- Manage locker assignments and related site records.
- Other duties as assigned, with or without accommodation.
- Follow confidentiality, access, and records-retention requirements. Maintain a complete audit trail for each transaction.
- Follow manager-set priorities and seek guidance when instructions are unclear. Flag aging requests, missing approvals, and processing risks early.
Who You Are:
- Practical knowledge of HR administration and shared services workflows.
- Accurate data entry, with basic HRIS and spreadsheet skills (MS Office: Excel, Word).
- Ability to follow documented procedures, checklists, and job aids.
- Strong attention to detail and organization in a high-volume processing environment.
- Ability to handle sensitive and confidential information with professionalism and discretion.
- Customer service orientation with clear written and verbal communication skills.
- Strong time management skills to meet SLAs and payroll cutoffs.
- Typically requires a high school diploma, secondary education, vocational training, or equivalent experience, with 3+ years of relevant administrative, coordinator, specialist, or support experience.
Key Performance Metrics:
- Data entry accuracy
- Transaction turnaround
- SLA attainment
- Processing volume
- Rework rate
- Documentation completeness
WHO IS VONTIER
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies. Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.
With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.
Together, let’s power the way the world moves!