Overview
ABOUT THE POSITION
VHB is seeking an experienced, detail-oriented Senior Billing Analyst to join our New England Regional Finance team. This is an opportunity to take ownership of complex billing and accounts receivable activities that directly support the financial success of VHB’s engineering projects and client relationships.
You will serve as a trusted advisor to Project Managers, Finance leadership, clients, and internal partners. You’ll apply your expertise to navigate complex billing requirements, resolve escalated account matters, strengthen collections outcomes, and turn receivables data into meaningful insights. If you enjoy bringing clarity to complex financial challenges, improving processes, and making a measurable impact on project performance, this role offers the chance to do just that.
This hybrid position is ideally based in one of our Massachusetts offices: Boston, Springfield, Watertown, or Worcester, MA. We may also consider candidates interested in a hybrid arrangement from another VHB office in New England.
Responsibilities
- Prepare, review, and finalize complex client invoices in accordance with contract terms, client requirements, and internal billing deadlines.
- Manage a portfolio of routine to highly complex project accounts, including billing exceptions, invoice revisions, credit/rebill activity, and escalated client concerns.
- Review contract compensation, billing methods, client requirements, and supporting documentation to ensure billing accuracy, completeness, and compliance.
- Partner with Project Managers and operational leaders to develop effective invoicing and collection strategies for complex or high-risk accounts.
- Monitor accounts receivable aging and proactively analyze aging trends, dispute categories, delayed-payment drivers, write-off risks, and potential cash-flow impacts.
- Lead follow-up efforts for outstanding receivables and escalated collection matters; support payment-plan and issue-resolution approaches as appropriate.
- Research and resolve complex billing, payment, subconsultant invoicing, and account-balance discrepancies with clients, Project Managers, vendors, and internal Finance partners.
- Apply payments, reconcile unapplied cash, and oversee account reconciliations, credit memos, adjustments, and other receivables-related activities.
- Maintain complete and accurate project financial records and billing support documentation, including timesheets, expense reports, subconsultant invoices, and client-required materials.
- Coordinate with subconsultants and vendors on accounts payable activities, including invoice review, coding, tracking, and reconciliation.
- Prepare billing, AR aging, collections, and trend analyses for Finance and operational leadership to support sound financial decision-making.
- Support internal controls, audit requests, policy adherence, and documentation standards related to billing and receivables activities.
- Identify and drive improvements to billing workflows, reporting, customer communication practices, and financial processes.
- Serve as a subject-matter resource for billing and AR practices; provide guidance, training, quality review, and mentorship to junior billing staff as needed.
- Support the Finance team and Project Managers with additional finance, contract, and project-related activities as needed.
Skills and Attributes
- Demonstrated ability to independently manage complex billing and accounts receivable activities while balancing multiple deadlines and priorities.
- Strong judgment, diplomacy, and issue-resolution skills, particularly when working through sensitive client matters or collection challenges.
- Exceptional attention to detail and commitment to accuracy, quality, and compliance.
- Advanced analytical and problem-solving capabilities, with the ability to identify trends, assess financial risk, and recommend practical solutions.
- Strong interpersonal, customer-service, and relationship-management skills.
- Clear and professional written and verbal communication skills, including the ability to communicate effectively with clients, Project Managers, senior leaders, vendors, and Finance partners.
- Ability to take ownership of work, exercise sound discretion, and proactively advance billing and collection objectives.
- Collaborative leadership approach, with the ability to mentor colleagues and contribute to a positive, high-performing Finance team.
- Advanced Excel skills, including formulas, VLOOKUP/XLOOKUP functions, PivotTables, data analysis, and reporting.
Qualifications
- Bachelor’s degree in Accounting, Finance, Business, Management, or a related field preferred; equivalent relevant experience will be considered.
- 4+ years of experience in billing, accounts receivable, collections, accounting, finance operations, or a related field.
- Experience managing complex billing and receivables matters within a professional services, engineering, architecture, construction, or project-based environment strongly preferred.
- Advanced proficiency with ERP or accounting systems; experience with Deltek Vision or Vantagepoint is strongly preferred.
- Advanced Excel and reporting skills, with the ability to analyze financial data and develop meaningful reporting for stakeholders.
The full-time annual base salary range for this position is $75,000 to $105,000 if located in Springfield, MA, $80,000 to $110,000 if located in Worcester, MA, and $82,000 to $115,000 if located in Watertown or Boston, MA. The base salary offered will be determined based on job-related factors, including geographic location, internal equity, experience, credentials, skills, education, work schedule, and other factors permitted by law. The posted salary range reflects base pay only. Additional compensation and benefits available to eligible employees are outlined in our Total Rewards Program.
We may consider candidates who will work from another New England VHB office location.
Annual base salary is one component of VHB’s Total Rewards package. In addition to base pay, eligible employees may receive annual incentive compensation bonuses, spot bonuses, and merit-based salary increases, providing opportunities to increase earnings beyond base pay. VHB also offers a differentiating work experience, including a comprehensive benefits package that includes eligibility to participate in the VHB 401(k) plan, medical, dental, vision, life, and disability insurance, wellness programs, tuition reimbursement, and recognition programs.
Details on VHB’s benefits package can be found here: Benefits Checklist
Building what’s next, together.
Our people make the difference. We foster a technology-empowered, people‑driven, future‑ready culture where agility, innovation, and collaboration shape how we work every day.
When you join VHB, you’ll find:
- Meaningful work on complex projects with real community impact
- A collaborative, inclusive culture that values curiosity and shared success
- Support to grow your skills and lead through change
- Learning and development supported by evolving tools and technologies, including AI
- Best-in-class benefits and a flexible, hybrid work environment
We’re growing across the East Coast and are consistently recognized as a great place to work. Ready to shape what’s next? Learn more about what sets our employee experience apart and connect with us.
VHB is a proud Equal Opportunity Employer. Since our founding, we have intentionally fostered a culture of inclusion and belonging, supported by deep-rooted core values, one of which is diversity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by law.