Minimum Qualifications:
Bachelor’s degree in a related field and five (5) years of related experience. Must possess sufficient educational background and/or experience to conduct clinical applications analysis and/or programming of complex systems, analysis of clinical workflows, implementation of solutions, and knowledge of system adoption strategies. An equivalent combination of education and experience relevant to the role may be considered for this position.
Job Summary:
This position is responsible for formulating and designing specifications for highly complex software and programming applications and/or modifies/maintains existing applications. Investigates, identifies, and implements appropriate solutions for clinical systems to support new and existing initiatives, enhance patient care, increase operational efficiency, and ensure regulatory compliance. Responsible for acquiring an understanding of the assigned system applications, functions, and features end-users would experience. Participates in and leads workforce groups to identify and employ technical and application initiatives for best practice and enhanced healthcare operations in alignment with UTMB’s mission.
Preferred Qualifications:
- Strong background in Information Technology, with a focus on advanced troubleshooting and support for clinical applications and server environments.
- Extensive experience with diagnostic imaging workflows and applications, including PACS, VNA, and other ancillary systems in healthcare settings.
- Proven experience in integrating third-party applications, such as AI and analytics tools, with core clinical systems like PACS, VNA, and Epic EMR.
- Familiarity with healthcare data standards such as HL7, DICOM, and FHIR for interoperability and data exchange across clinical applications.
- Demonstrated experience managing projects from initiation to implementation, especially for application upgrades and new system integrations.
- Track record of identifying and leading process improvements to optimize clinical workflows and enhance system efficiency.
- Ability to effectively collaborate with clinical and technical teams, communicate complex information clearly, and foster positive working relationships with diverse stakeholders.
- Five or more years supporting clinical applications or medical imaging systems in a healthcare environment.
- Experience administering and troubleshooting PACS, VNA, or other Radiology systems.
- Experience with server-side application administration, maintenance, troubleshooting, and upgrades.
- Experience integrating and supporting third-party applications, including AI solutions.
- Experience supporting Radiology workflows and working with radiologists and clinical leadership.
- Experience leading application implementations, upgrades, integrations, or other complex technical initiatives.
Job Duties:
The EHR Clinical Solutions Analyst is an advanced technical member of the Clinical ITS Diagnostic Systems team dedicated to supporting Radiology applications, technology, and clinical workflows across the Health System. Working under the direction of Clinical ITS leadership, this position partners closely with Radiology leadership, radiologists, clinical staff, ITS teams, and vendors to improve the performance, reliability, interoperability, and user experience of Radiology technology.
- Provide advanced administration, troubleshooting, maintenance, support, and optimization for Radiology applications and technologies, including PACS, VNA, image exchange, AI solutions, diagnostic workstations, and related systems.
- Lead complex integrations involving Radiology applications, Epic Radiant, DICOM, HL7, and other interoperability technologies.
- Lead application upgrades, implementations, optimizations, and technical initiatives, coordinating requirements, testing, resources, and technical activities.
- Serve as a senior Diagnostic Systems resource and ITS liaison for Radiology, translating clinical and operational needs into effective technical solutions.
- Partner with Radiology leadership to coordinate technology needs and initiatives within Clinical ITS priorities and standards.
- Identify and implement application, workflow, and process improvements.
- Provide advanced remote and onsite technical support as needed.
- Maintain technical, application, workflow, and troubleshooting documentation.
- Collaborate with Diagnostic Systems, other ITS teams, and vendors to resolve complex technical and cross-system issues.
- Support knowledge transfer within the Diagnostic Systems team.
- Contribute to Radiology technology planning, application lifecycle management, and strategic initiatives.
Knowledge/Skills/Abilities:
- Advanced troubleshooting and system administration skills for clinical applications, workstations, servers, and related technologies, with an emphasis on Radiology and medical imaging systems.
- Strong understanding of Radiology applications and workflows, including PACS, VNA, image exchange, diagnostic workstations, and related technologies.
- Knowledge of healthcare interoperability standards, including DICOM, HL7, and FHIR, and integration of third-party applications such as AI solutions.
- Ability to diagnose complex application and cross-system issues and implement effective technical solutions.
- Ability to independently lead implementations, upgrades, testing, optimizations, and other technical projects.
- Strong communication and interpersonal skills for working with radiologists, clinical leadership, ITS teams, and vendors.
- Ability to translate clinical and operational needs into technical solutions and identify workflow and process improvements.
- Ability to prioritize multiple technical and operational needs while maintaining effective stakeholder communication.
Salary Range:
Actual salary commensurate with experience.
Work Schedule:
On-site, Monday through Friday, 8 am to 5 pm, and On-Call as needed.
Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.